Archive has 94 results
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Southend Rochford Care Services Limited (19 009 707)
Statement Upheld Domiciliary care 29-Jun-2020
Summary: Ms C complained that the homecare provider failed to alert the district nurse and/or the family, when they found her grandmother (Mrs G) unresponsive on arrival. As a result, Ms C and her mother did not have an opportunity to say goodbye to Mrs G, in an appropriate manner, when she passed away. The Ombudsman found fault with the actions of the care provider, for which the care provider has agreed to apologise.
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London Borough of Wandsworth (19 004 947)
Statement Upheld Domiciliary care 26-May-2020
Summary: Ms X complains about the care services provided to her. She says the Council’s actions left her with inadequate care. From the evidence provided, the Ombudsman finds fault with the Council as there were periods Ms X did not receive care and inconsistencies in the care provider’s records. There were also delays in assessing Ms X and in carrying out a safeguarding enquiry. The Ombudsman has made recommendations to remedy the injustice caused to Ms X which the Council has agreed to.
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EBridge International Ltd (19 018 591)
Statement Closed after initial enquiries Domiciliary care 22-Apr-2020
Summary: The Ombudsman will not investigate Mrs B’s complaint about her late husband’s, Mr B’s, care providers poor invoicing. This is because the care provider has explained how it invoices, apologised for not sending invoices on occasions and reimbursed Mrs B for care when it was not clearly recorded carers attended. The Ombudsman is satisfied this remedies the injustice caused to Mrs B.
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Storm Homecare Ltd (19 003 864)
Statement Upheld Domiciliary care 01-Apr-2020
Summary: The Ombudsman found a home care provider was entitled to end a care agreement, but there was fault with the way it communicated this to the family. The Ombudsman also found fault by the care agency in missing a carer visit. However, the care provider has acknowledged the fault and taken appropriate action to put this right.
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London Borough of Lewisham (19 016 981)
Statement Closed after initial enquiries Domiciliary care 31-Mar-2020
Summary: The Ombudsman does not propose to investigate this complaint about the provision of care to the complainant’s father. This is because the complaint is made late and there are no good reasons to investigate it now.