Charging archive 2020-2021


Archive has 195 results

  • Norfolk County Council (19 015 435)

    Statement Upheld Charging 29-Jan-2021

    Summary: There was fault by the Council in the way it dealt with Ms C’s claim for disability related expenditure (DRE). It gave confusing and inaccurate information and failed to consult an OT. The Council will reassess DRE, backdate if applicable, apologise and amend its records.

  • Essex County Council (19 012 405)

    Statement Upheld Charging 29-Jan-2021

    Summary: The Council was at fault for not consistently applying some items of Disability Related Expenditure to Ms Y’s care costs, meaning her care costs were higher than they should have been. The Council has provided a suitable remedy to the injustice caused to Ms Y. The Council was at fault for not properly explaining why certain items were not considered Disability Related Expenditure. The Council has agreed to remedy the injustice caused.

  • London Borough of Newham (19 015 498)

    Statement Upheld Charging 28-Jan-2021

    Summary: There was fault by the Council. It took too long to deal with Mr B’s correspondence about his father’s contribution to charge for his home care. The Council also was not clear that it was assessing or reviewing Mrs B’s needs as carer and there is no evidence it took her views into account. The Council has apologised for not responding to Mr B in good time. It should also review its assessment of Mrs B’s needs as carer.

  • Cornwall Council (19 020 372)

    Statement Upheld Charging 26-Jan-2021

    Summary: Mr X complains about the Council’s decision to treat his late mother as having deliberately deprived herself of capital to avoid care charges, resulting in the family having to pay for her care. The Council was at fault for: failing to apply the proper tests for deprivation of capital; for seeking to restrict Mrs Y’s personal spending to £30.65 a week when she was funding her own care; and for failing to take proper account of the Office of the Public Guardian’s guidance on the scope for gifting. The Council needs to reconsider its decision on the extent to which Mrs Y deprived herself of capital.

  • North Yorkshire County Council (20 009 276)

    Statement Closed after initial enquiries Charging 25-Jan-2021

    Summary: We will not investigate Mr D’s late complaint that the Council failed to consider his mitigating circumstances regarding the debt for his late mother’s Mrs C’s care charges. This is because Council’s actions have not caused a significant enough injustice to Mrs C’s estate and there is no good reason to disapply the law in this case.

  • Cheshire West & Chester Council (20 001 922)

    Statement Closed after initial enquiries Charging 22-Jan-2021

    Summary: We will not investigate this complaint about the Council’s management of the complainants’ finances. This is because there is no fault in the actions of the Council.

  • London Borough of Southwark (20 000 327)

    Statement Upheld Charging 22-Jan-2021

    Summary: Mr X complained Council failed to respond to his questions, or provide details of his late father in law’s financial assessments or care charges, and wrongly instructed solicitors to recover the disputed care charges. The Council’s failure to provide full and accurate information about Mr Y’s liability for his care charges, or how this had been assessed amounts to fault. This fault has caused Mr X an injustice.

  • Sandwell Metropolitan Borough Council (20 008 622)

    Statement Closed after initial enquiries Charging 20-Jan-2021

    Summary: We will not investigate this complaint about the Council’s actions under an appointeeship. This is because there is not enough significant injustice caused by the alleged fault.

  • East Sussex County Council (20 008 340)

    Statement Closed after initial enquiries Charging 14-Jan-2021

    Summary: We will not investigate Mr B’s complaint that he was not told by the Council not to gift his mother’s, Mrs C’s money as she requested. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an investigation by the Ombudsman.

  • West Sussex County Council (20 002 830)

    Statement Upheld Charging 13-Jan-2021

    Summary: Mr X complains about the Council’s decision to pursue him for his mother’s debt. He says there are no funds left in his mother’s estate to pay the invoice. We find fault with the Council for not sending prompt reminders to Mr X about his mother’s debt. However, we do not consider the fault caused Mr X any injustice. We do not find fault with the Council for its other actions.

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