Charging archive 2020-2021


Archive has 195 results

  • Rochdale Metropolitan Borough Council (19 020 411)

    Statement Upheld Charging 16-Dec-2020

    Summary: Mrs X complains the Council has failed to deal properly with the charges for Mrs Y’s care, by treating her as a full cost payer through no fault of her own and causing her significant distress. The Council has now agreed to backdate its contribution towards the cost of Mrs Y’s care. It also needs to apologise and pay financial redress.

  • Crossroads Care East Midlands - Nottingham Office (20 007 454)

    Statement Closed after initial enquiries Charging 16-Dec-2020

    Summary: We will not investigate this complaint about the charges made by the Care Provider. This is because there is not enough remaining injustice to justify our involvement.

  • Goring Care Homes Limited (19 020 835)

    Statement Upheld Charging 15-Dec-2020

    Summary: Mr X complained the Care Provider increased his mother’s care fees more than the 5% it said it would. The Care Provider issued an unclear contract and provided misleading information in its fee increase notification letter. The Care Provider has agreed to review its contracts for all self-funding residents and to apologise to Mr X.

  • Essex County Council (19 009 922)

    Statement Upheld Charging 14-Dec-2020

    Summary: Mr Z and Mrs Y complain about the way the Council dealt with assessment and charging for their late father’s residential care. We have upheld parts of the complaint. The Council accepts our recommendations for service improvements and a symbolic payment to the complainants. We have therefore completed our investigation.

  • Isle of Wight Council (20 001 581)

    Statement Not upheld Charging 14-Dec-2020

    Summary: Mr X complains about the Council’s decision not to disregard a sum of £30,000 in his father’s bank account when assessing his charges for care. The Ombudsman finds no fault by the Council.

  • Wirral Metropolitan Borough Council (20 006 410)

    Statement Upheld Charging 11-Dec-2020

    Summary: Ms X complained about the way the Council billed her late father for care he received at home. We should not investigate the complaint because we are unlikely to add to the Council’s investigation or recommend any different outcome.

  • London Borough of Hillingdon (19 020 164)

    Statement Not upheld Charging 10-Dec-2020

    Summary: Mr X complained the Council refused to include the cost of his oxygen therapy, iPhone and assistance dog as disability related expenditure. The Council was not at fault. It considered Mr X’s care plan, statutory guidance and its own policy in deciding not to include these costs as disability related expenditure.

  • Norfolk County Council (19 020 299)

    Statement Upheld Charging 09-Dec-2020

    Summary: The Council acted without administrative fault in deciding to treat Mrs Y as having deprived herself of assets. There is evidence of fault in the way Council completed a Mental Capacity Assessment of Mrs Y

  • Gloucestershire County Council (19 018 263)

    Statement Not upheld Charging 09-Dec-2020

    Summary: Mrs X complained the Council charged too much for her care and did not properly take account of her need to use taxis. We found there was no fault by the Council.

  • Oldham Metropolitan Borough Council (19 018 992)

    Statement Upheld Charging 09-Dec-2020

    Summary: Mr B complains that he was not told about a top-up fee when his mother moved into Royley House Care Home. The Council had already upheld most of Mr B’s complaint and remedied some of the fault. The Council has now agreed to repay all the top-up fees the family has paid and this is an appropriate remedy for the fault.

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