Charging archive 2020-2021


Archive has 195 results

  • London Borough of Croydon (20 000 276)

    Statement Upheld Charging 09-Feb-2021

    Summary: Mrs F complains the Council issued late invoices for her husband’s care and did not take into account his disability related expenses. The invoices were late and the Council failed to reply to one of Mrs F’s complaints. We have found no fault in the Council’s calculations. The Council has agreed to apologise and reduce the amount owed by £100 to acknowledge the time and trouble caused. Mrs F should continue with the repayment plan.

  • East Sussex County Council (20 004 003)

    Statement Not upheld Charging 08-Feb-2021

    Summary: Mr and Mrs X complain the Council hasn’t dealt properly with a financial assessment for Mrs Y. The Council is not at fault.

  • Trafford Council (20 002 867)

    Statement Not upheld Charging 08-Feb-2021

    Summary: The Council has proposed an adequate resolution to a complaint about invoicing for care fees, and as further investigation would not provide a different outcome, we have discontinued our investigation of this point. There is no evidence of fault in the Council’s decision to refer the complainant’s arrears to a debt collection agency.

  • Isle of Wight Council (20 003 860)

    Statement Not upheld Charging 05-Feb-2021

    Summary: The Council has correctly completed financial assessments of what Ms B should pay towards her adult social care support. The reason it concludes Ms B must now pay is because her Disability Related Expenditure has reduced, which means there is surplus income she can put towards her care costs. This can be reviewed if Ms B provides evidence to the Council of her Disability Related Expenditure.

  • Norfolk County Council (20 000 226)

    Statement Not upheld Charging 04-Feb-2021

    Summary: Mr C complained about the Council’s decision to include the value of his mother’s share of the family home when assessing his mother’s contribution to her residential care home fees. Mr C says he could lose his home when the charge on the property under the Council’s deferred repayment scheme has to be repaid and this has caused him and his family unnecessary distress and anxiety. We have found no fault by the Council.

  • Blossom Home Care Ltd (20 003 957)

    Statement Not upheld Charging 03-Feb-2021

    Summary: Mr B complained on behalf of Mr G that the Care Provider charged Mr G’s late mother, Mrs D, excessive fees for her domiciliary care. Mr B said the Care Provider entered into an unsigned contract with Mrs D and it did not make her aware of the terms and conditions of the contract including the cancellation provisions. Mr B also complained about how the Care Provider had pursued Mrs D’s care fees payment with Mr G which caused him distress. There was no evidence injustice was caused to Mr G by the actions of the Care Provider.

  • Staffordshire County Council (20 004 894)

    Statement Upheld Charging 03-Feb-2021

    Summary: There was a delay completing Mr Y’s financial assessment for home care. This was fault causing avoidable distress and a large and unexpected first invoice. To remedy the injustice, the Council will reduce the invoice by £100 and agree an affordable repayment plan with Mr Y.

  • Wirral Metropolitan Borough Council (20 001 372)

    Statement Upheld Charging 03-Feb-2021

    Summary: Mrs C complains the Council has asked her to pay an outstanding bill to an estate she is not the executor of. We uphold the complaint. The Council has agreed to provide a letter of apology. That, and its offer to reissue the bill to the executor, is a suitable remedy.

  • London Borough of Hounslow (20 002 314)

    Statement Upheld Charging 03-Feb-2021

    Summary: Mr X complains that the Council delayed in requesting a financial assessment in respect of Mrs Y’s contribution towards the cost of her care. We have found the Council to be at fault. To remedy the injustice this has caused the Council has agreed to apologise, reduce the charges for care and review its practices.

  • Kent County Council (20 008 184)

    Statement Closed after initial enquiries Charging 02-Feb-2021

    Summary: We will not investigate Mrs X’s complaint about the Council’s poor communication relating to her third-party top up payments and invoicing errors. This is because the matter is now resolved and there is nothing further to be achieved by investigating.

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