Charging archive 2020-2021


Archive has 195 results

  • London Borough of Hillingdon (20 002 529)

    Statement Not upheld Charging 01-Mar-2021

    Summary: Miss X complained the Council refused to backdate her late mother’s financial assessment to disregard her property. The Council was not at fault. It carried out Mrs F’s financial assessment without fault when it decided not to disregard her property in 2018. The Council disregarded the property from December 2019 onwards after Miss X provided it with new information. However, there was no obligation for the Council to backdate this to 2018.

  • Wirral Metropolitan Borough Council (20 002 876)

    Statement Upheld Charging 26-Feb-2021

    Summary: Mr B complained about the way the Council tried to collect outstanding residential care charges following the death of his father (Mr C) in January 2019. We found the Council delayed in providing accurate and clear information about the outstanding charges. The Council has agreed to pay Mr B £300 which can be offset against the outstanding charges.

  • Warwickshire County Council (20 003 583)

    Statement Upheld Charging 26-Feb-2021

    Summary: The Council failed to offer an available and suitable nursing home within the individual’s personal budget. The individual moved to a care home above their personal budget. The Council should have covered the full cost and not asked for a top-up payment, because there was no suitable alternative. The Council will waive the top-up and apologise for its poor financial information. The Council will remind staff to clearly document the availability and suitability of care homes, provide simple and clear financial advice, and show it has met its duties under the Care Act 2014.

  • Wakefield City Council (20 001 690)

    Statement Upheld Charging 25-Feb-2021

    Summary: Mr D complains on behalf of his late mother, Mrs J, that the Council wrongly charged for her home care. The Council has accepted it did not advise Mr D properly prior to July 2018 and has already offered to waive the extra charges for the period October 2015 to May 2018. This is a suitable remedy. We have found no fault in the way the Council charged Mrs J from June 2018 to September 2019. Mr D should now pay the outstanding amount.

  • Sheffield City Council (20 001 616)

    Statement Not upheld Charging 24-Feb-2021

    Summary: The Council considered all the relevant information about the disposal of Mrs X’s property before it reached a decision that she should pay her own care charges. It considered Mrs Y’s appeals properly.

  • Northumberland County Council (20 004 092)

    Statement Upheld Charging 23-Feb-2021

    Summary: The Council has recognised and apologised for faults in a delayed council tax refund, and some aspects of its financial assessments for community support and residential care. I consider the actions taken and the apologies provided are sufficient to remedy the errors made. I do not find fault in the Council’s approach to assessing Mr D’s finances for charges related to his long-term residential care. It has made legitimate enquiries about withdrawals from a bank account.

  • London Borough of Bromley (20 005 531)

    Statement Upheld Charging 23-Feb-2021

    Summary: The Council delayed completing a financial assessment to confirm how much Mr C should pay towards his adult social care support. This meant when the charge was confirmed, and the Council sent a bill for the services, Mr C was surprised to find he owed over £3000. The Council has apologised for its delay, and confirmed Mr C can pay the arrears in instalments. This is appropriate action in response, and there is nothing further the Ombudsman can add.

  • HC-One Oval Limited (20 002 335)

    Statement Upheld Charging 23-Feb-2021

    Summary: Mrs C complained about the care home’s fee and the way in which the family was informed about it by the care home. We found fault because the care home had charged an incorrect (higher) rate. The care provider has agreed to apologise for this and correct the corresponding invoices.

  • Kent County Council (20 009 054)

    Statement Closed after initial enquiries Charging 23-Feb-2021

    Summary: I will not investigate this complaint about the use of Further Nursing Care funding. This is because there is no fault in the actions of the Council.

  • Leaf Care Services Ltd (20 009 933)

    Statement Closed after initial enquiries Charging 23-Feb-2021

    Summary: We will not investigate Ms B’s complaint about the delay in her mother’s, Mrs C’s, care provider returning monies it owed. This is because the care provider has paid back the money it owed Mrs C and apologised for the delay. We are satisfied any injustice caused to Ms B or Mrs C has been remedied.

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