Lancashire County Council (20 008 006)

Statement Closed after initial enquiries Assessment and care plan 23-Dec-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that his father, between 2010 and 2012, paid care home fees and was refused continuing health care funding.

Norfolk County Council (19 020 060)

Statement Not upheld Assessment and care plan 18-Dec-2020

Summary: Mrs D complained about how the Council assessed and provided care for her late mother Mrs M. We find the Council was not at fault. The residential care provider has been unable to provide the communication log for the period of Mrs M’s respite stay. That is fault but has not caused an injustice.

Norfolk County Council (19 018 011)

Statement Upheld Assessment and care plan 17-Dec-2020

Summary: The care and support plan was inaccurate by the time Mrs B was discharged from hospital to the care home. That did not cause any injustice to Mrs B as the care home had ample information from the hospital, although it was distressing for Mrs X to read. The Council did not provide comprehensive information to Mrs B or her family about the likely charges for her care.

Nottingham City Council (20 002 711)

Statement Closed after initial enquiries Assessment and care plan 17-Dec-2020

Summary: We will not investigate Mr B’s complaint about the actions of the Council. This is because further investigation would not provide a different outcome to that Mr B has received from the Council or give him the outcome he wants.

East Sussex County Council (19 005 830)

Statement Not upheld Assessment and care plan 15-Dec-2020

Summary: Ms X complains about the Council’s decision to stop funding her son, Mr Y’s fifth day of day care since May 2006. Ms X says Mr Y has incorrectly accrued debt in unpaid care contributions because of the Council’s actions. We are satisfied there was no fault in the Council’s actions from 2017. The issues that Ms X has complained from this date about have not caused her or Mr Y injustice for which we would recommend a remedy.

Kent County Council (20 004 872)

Statement Closed after initial enquiries Assessment and care plan 15-Dec-2020

Summary: The Ombudsmen will not investigate a complaint about a Council and an NHS Trust’s decision not to complete a Mental Health Act assessment sooner. This is because there is insufficient evidence of fault and injustice.

Surrey County Council (19 005 431)

Statement Upheld Assessment and care plan 14-Dec-2020

Summary: We found fault by the Council with regards to the care and support it provided to Miss X, a woman with complex needs, in the community. We also found fault by the Council and Trust concerning the handling of Miss X’s discharge from hospital. This fault caused Miss X significant distress and frustration. The Council and Trust have agreed to apologise to Miss X and the Council will make a payment in recognition of the distress she suffered.

Nottinghamshire County Council (19 021 240)

Statement Not upheld Assessment and care plan 14-Dec-2020

Summary: Mr X complained about the Council’s decision to reduce his support package following a review of his care needs. We have not found the Council to be at fault.

West Sussex County Council (20 004 728)

Statement Not upheld Assessment and care plan 14-Dec-2020

Summary: The Ombudsman has not identified any fault by the Council for requiring a needs assessment for Mrs H’s mother. Further, Mrs H has complained about failings in her contact with the Council, including during the complaints process. The Council has apologised to Mrs H for these failings and so there was fault. However, the Ombudsman does not consider Mrs H has suffered a significant and personal injustice by reason of the fault.

Dudley Metropolitan Borough Council (19 011 819)

Statement Upheld Assessment and care plan 14-Dec-2020

Summary: Mrs X complained the Council repeatedly incorrectly billed her for care. She says the Council’s communication about direct payments was poor and its approach has caused her distress. The Council is at fault for being unable to fully evidence communication with Mrs X about her care package. I have not found evidence of other fault.