Gloucestershire County Council (19 019 069)

Statement Upheld Assessment and care plan 21-Jan-2021

Summary: Ms X complained, on behalf of her brother Mr Z, that the Council failed to complete his care needs assessment and failed to take action regarding the suitability of his current accommodation. The Council put the assessment on hold in November 2018 until alternative accommodation was found. The issue has drifted since then with no decision on his care needs or alternative accommodation found. This delay is fault and a suitable remedy is proposed.

London Borough of Tower Hamlets (20 008 079)

Statement Closed after initial enquiries Assessment and care plan 20-Jan-2021

Summary: We cannot investigate this complaint about an alleged breach of human rights and the Council’s alleged failure to find somewhere suitable for Ms Q to move to. This is because Ms Q has started court action.

Kingston Upon Hull City Council (19 011 585)

Statement Closed after initial enquiries Assessment and care plan 20-Jan-2021

Summary: We will not investigate Mr B’s complaint about the Council’s refusal to pay for him to live in a care home. This is because there is not enough evidence of fault with he actions taken by the Council to warrant an Ombudsman investigation.

London Borough of Haringey (19 016 504)

Statement Upheld Assessment and care plan 19-Jan-2021

Summary: The Council is at fault as it carried out an inadequate Care Act assessment for Ms Y so it did not have a complete picture of her needs. The Council also delayed in arranging the installation of an intercom system following the assessment. The Council has agreed to remedy Ms Y’s injustice by carrying out a new Care Act assessment for Ms Y and by making a payment of £250 to her to acknowledge the distress caused.

Walsall Metropolitan Borough Council (20 007 171)

Statement Closed after initial enquiries Assessment and care plan 19-Jan-2021

Summary: We will not investigate Miss Q’s complaint about the Council’s Adult Social Care team’s failure to offer support or a Care Act 2014 assessment following an accident. Nor will we investigate Miss Q’s complaint that the Council was limiting her contact. This is because we are unlikely to find fault.

London Borough of Hillingdon (19 020 978)

Statement Upheld Assessment and care plan 18-Jan-2021

Summary: Mr X complained the Council wrongly placed him for a short stay in a care home in August 2018, and wrongly invoiced him for the associated care costs. The Council was not at fault for placing him in a care home or charging him for it. However, it has no record that it gave him costs advice in August 2018, for which it should apologise.

Bury Metropolitan Borough Council (19 000 826)

Statement Upheld Assessment and care plan 15-Jan-2021

Summary: Ms X complains the Council has failed to meet her care needs. The Council failed to explain that her assessed charge needed updating, which caused unnecessary distress and contributed to her reluctance to accept the support on offer. The Council has agreed to apologise, waive any assessed charge for 12 months and take action to assess Ms X’s needs under the Care Act, which it last did in 2017.

Kirklees Metropolitan Borough Council (19 017 084)

Statement Upheld Assessment and care plan 14-Jan-2021

Summary: Ms X complained on behalf of her daughter, Ms Y, about the Council’s re-assessment of Ms Y’s care and support needs. The Ombudsman found no fault in the Council’s decision to re-assess Ms Y’s needs. There were problems in the assessment process, but the Council worked with Ms X to resolve them. The Council was at fault for delays putting in place an increase to Ms Y’s direct payments and for not offering Ms X a carer’s assessment. It agreed to offer a remedy.

Lancashire County Council (19 008 717)

Statement Upheld Assessment and care plan 13-Jan-2021

Summary: We found faults by a Council and an NHS Trust resulted in delays in providing support for an individual who had recently been diagnosed with Autism. The organisations have already accepted some faults and taken action to improve the services provided to those diagnosed with Autism. However, the injustice to the complainant was not fully addressed. The organisations have agreed to apologise and pay the complainant £500 to recognise the distress caused by the faults.

Kent County Council (19 020 795)

Statement Upheld Assessment and care plan 12-Jan-2021

Summary: the complainant says the Council failed to properly consider all views when deciding on the care plan for his mother including placement in a temporary care home. The Council accepts it did not involve the complainant in a best interest meeting and apologised. The Ombudsman finds the Council acted with fault.