Assessment and care plan archive 2020-2021


Archive has 322 results

  • Norfolk County Council (20 009 546)

    Statement Closed after initial enquiries Assessment and care plan 15-Feb-2021

    Summary: We will not investigate Mrs B’s complaint about care provided to her late father, Mr C. This is because Mr C is now deceased so any injustice caused to him from the Council’s actions cannot be remedied. Mrs B can ask the NHS to undertake a retrospective Continuing Health Care assessment and any injustice caused to Mrs B from the Council’s actions has been remedied.

  • North Yorkshire County Council (20 002 410)

    Statement Upheld Assessment and care plan 12-Feb-2021

    Summary: the Council delayed completing carers assessments, failed to respond to Ms B’s communications and delayed considering her complaint. That meant Ms B missed out on respite provision in 2019 and 2020 and led to her going to time and trouble to pursue her complaint. An apology, payment to Ms B and procedural changes are satisfactory remedy.

  • Derby City Council (19 021 068)

    Statement Not upheld Assessment and care plan 12-Feb-2021

    Summary: Ms X complained the Council stopped her Direct Payments without explanation and sent Council employees to her home who behaved in a threatening, unprofessional manner. Ms X said this situation caused her distress and restricted her from socialising and carrying out her daily activities. The Council was not at fault when it decided to stop Ms X’s Direct Payments and there is no evidence of fault in the way its employees interacted with her.

  • Cumbria County Council (19 012 119)

    Statement Not upheld Assessment and care plan 11-Feb-2021

    Summary: we discontinued our investigation into the complaint the Council failed to properly consider the complainant’s mother’s best interests when placing her in a care home because the complainant had recourse to an alternative remedy. The Council has provided a remedy agreed through an out of court settlement placing the matter outside our jurisdiction.

  • Royal Borough of Greenwich (19 020 392)

    Statement Upheld Assessment and care plan 11-Feb-2021

    Summary: The complaint is made on behalf of Mr H, an autistic service user with learning difficulties. It is about a review of his care and support plan, including changes to the times of support and increased support to monitor Mr H take his medication. We uphold the complaint. Our view is the Council was not at fault for seeking to assess whether Mr H could gain more independence – a key aim of the Care Act. But the way the Council implemented short-term changes did not sufficiently consider how Mr H’s autism might affect his response to questions and his reaction to the changes. There was also fault in medicine administration records.

  • London Borough of Ealing (20 001 319)

    Statement Upheld Assessment and care plan 11-Feb-2021

    Summary: Mrs B complained the Council failed to assess Mrs C’s care needs properly and caused delays in her assessments. She said, as a result, Mrs C’s care plan was not meeting her needs and she experienced distress because of the delays. The Council was at fault for its failure to assess all of Mrs C’s care needs and some of the delay in assessing her needs. It has agreed to apologise and make payment to acknowledge her loss of care provision and the delays caused. It also agreed to reassess Mrs C’s care needs and ensure its staff are aware of its statutory responsibilities when carrying out care assessments.

  • London Borough of Newham (20 001 923)

    Statement Upheld Assessment and care plan 09-Feb-2021

    Summary: The Council’s failure to keep accurate records delayed provision of a level access shower to a vulnerable adult for over a year. This is fault. The Council should apologise, make financial payments, and take action to improve its service.

  • Lancashire County Council (20 002 575)

    Statement Closed after initial enquiries Assessment and care plan 09-Feb-2021

    Summary: We will not investigate this late complaint. Further investigation is unlikely to provide Ms B with a different outcome to that already provided by the Council. Any injustice caused to her late father, Mr C, from the actions of the Council cannot be remedied now, so there is no good reason to disapply the law in this case.

  • Liverpool City Council (20 009 134)

    Statement Closed after initial enquiries Assessment and care plan 04-Feb-2021

    Summary: We will not investigate this complaint about what happened during a mental health assessment for the complainant. This is because we cannot add anything to the Council’s investigation of the complaint or change the outcome.

  • Shropshire Council (19 010 411)

    Statement Upheld Assessment and care plan 03-Feb-2021

    Summary: The Council was not at fault for the information it gave to Mr C and his family about social care charging before it wrote his support plan. However, it was at fault for a delay in providing one part of his support, and for failing to provide another. It has agreed to apologise, and to make a payment of £125 to recognise Mr C’s injustice.

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