Archive has 5 results
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Northumberland County Council (18 019 153)
Statement Upheld Highway adoption 25-Nov-2019
Summary: Mr B complains about the Council’s handling of the adoption of various stretches of highway on housing estates he has developed. He considers the Council has not kept adequate records and acted unreasonably in refusing to adopt one stretch and in refusing to enter into an agreement to adopt the other part. There was fault in the Council’s record keeping and communication with Mr B. The Council will apologise and make a payment to Mr B.
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Surrey Heath Borough Council (19 008 725)
Statement Closed after initial enquiries Highway adoption 29-Oct-2019
Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s involvement in decisions taken which have had a negative impact on his land in relation to flooding and encroachment. This is because it concerns issues which have been in existence for many years and due to the passage of time the complaint falls outside our jurisdiction.
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Surrey County Council (19 012 731)
Statement Closed after initial enquiries Highway adoption 29-Oct-2019
Summary: The Ombudsman will not investigate Mr B’s complaint concerning the designation of his road about which he has been in dispute with the Council over a number of years. This is because the issue complained about is too old for the Ombudsman to consider and the complaint falls outside our jurisdiction.
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Statement Closed after initial enquiries Highway adoption 19-Jul-2019
Summary: Mr X complained about the Council’s contractors causing damage to his home when the road outside was improved. The Ombudsman should not investigate this complaint. This is because complaints about damage to property or personal injury are legal matters which can only be decided by insurers or the courts. The incident occurred outside the normal 12 months period for considering complaints.
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Wokingham Borough Council (18 008 342)
Statement Upheld Highway adoption 27-Jun-2019
Summary: Mrs X has complained about plans to install a bus stop outside her home. There is no evidence of fault with how the Council dealt with this matter. However, there is fault with how it handled Mrs X’s complaint.