Leeds City Council (19 004 803)

Statement Closed after initial enquiries Traffic management 12-Aug-2019

Summary: The Ombudsman will not investigate this complaint about how the Council introduced a 20 mph speed limit. It is unlikely he would find any fault by the Council has caused the complainant significant personal injustice.

Gateshead Metropolitan Borough Council (19 000 432)

Statement Not upheld Traffic management 08-Aug-2019

Summary: There was no fault in the Council’s decision not to implement recommendations in a traffic report.

London Borough of Merton (19 003 921)

Statement Closed after initial enquiries Traffic management 07-Aug-2019

Summary: The Ombudsman should not investigate this complaint about a visitor parking permit. It is unlikely he would find fault by the Council had caused the complainant injustice that would warrant his involvement.

Cheshire East Council (19 004 498)

Statement Closed after initial enquiries Traffic management 02-Aug-2019

Summary: Ms X complained about the Council’s failure to properly investigate her complaint about an incident involving a highway contractor. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of injustice which would warrant an investigation.

Cheshire East Council (19 003 625)

Statement Closed after initial enquiries Traffic management 02-Aug-2019

Summary: The Ombudsman will not investigate this complaint about the Council’s refusal to introduce safety measures the complainant thinks are necessary on a road near his home. The complainant also says the Council has failed to explain its reasons. It is unlikely the Ombudsman would find evidence of fault by the Council causing the complainant significant injustice.

Wokingham Borough Council (18 008 200)

Statement Upheld Traffic management 31-Jul-2019

Summary: Mr X complains about the Council’s decision on a planning application and its refusal to agree road safety measures, putting himself and others at risk. He also complains about delays in complaint handling. The Ombudsman will not investigate the Council’s decision on a planning application as this arose more than 12 months ago. The Ombudsman finds no fault in the Council’s decisions on road safety but finds fault in the Council’s complaint handling. The Ombudsman recommends the Council makes a payment to Mr X for time and trouble.

London Borough of Hackney (18 014 077)

Statement Upheld Traffic management 31-Jul-2019

Summary: Mr X purchased a car based on the Council’s decision to issue him with a parking permit. However, on renewal of the permit, the Council said the permit was issued in error and he was not eligible due to his property being located in a ‘car-free development’. There is fault and the Council has agreed to grant Mr X a parking permit until the lease on the car he purchased expires.

London Borough of Camden (19 004 145)

Statement Closed after initial enquiries Traffic management 29-Jul-2019

Summary: Ms X complained about the Council’s failure to properly suspend parking regulations for a time when she paid for the service. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Wigan Metropolitan Borough Council (19 003 458)

Statement Closed after initial enquiries Traffic management 22-Jul-2019

Summary: Miss X complained about the Council’s refusal to cut overhanging vegetation on her neighbour’s land which she says obscures her view of the traffic when exiting her driveway. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Transport for London (18 019 032)

Statement Closed after initial enquiries Traffic management 22-Jul-2019

Summary: The Ombudsman will not investigate this complaint about congestion charge penalty charge notices. The law prevents the Ombudsman from considering the penalty charge notices themselves. He is unlikely to find other fault by Transport for London has caused the complainant significant injustice.