Wakefield City Council (19 010 805)

Statement Closed after initial enquiries Traffic management 22-Nov-2019

Summary: The Ombudsman will not investigate Ms B’s complaint that the Council has declined her request for parking restrictions in her road. This is because there is no evidence of fault by the Council in how it has dealt with matters and an investigation by the Ombudsman will be unlikely to lead to a different outcome.

London Borough of Hillingdon (19 010 684)

Statement Closed after initial enquiries Traffic management 20-Nov-2019

Summary: Mr X complains the Council is not spending its funds correctly and is failing to deliver safe roads. The Ombudsman cannot investigate this complaint because how the Council spends its money is a matter which affected all or most of its residents. Such complaints are outside the Ombudsman’s jurisdiction. The complaint is also late.

Transport for London (19 009 998)

Statement Closed after initial enquiries Traffic management 15-Nov-2019

Summary: The Ombudsman will not investigate how Transport for London responded to the complainant’s concerns about late running buses. He is unlikely to find fault has caused the complainant injustice that warrants his involvement.

Hertfordshire County Council (19 010 014)

Statement Closed after initial enquiries Traffic management 12-Nov-2019

Summary: The Ombudsman will not investigate Mr B’s complaint about alterations to an access road. This is because it is not likely we can achieve the outcome he is seeking.

London Borough of Enfield (19 008 915)

Statement Closed after initial enquiries Traffic management 06-Nov-2019

Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to take measures to prevent damage to the complainant’s garden wall. We are unlikely to find fault in how the Council made its decision and delay in dealing with her complaint has not caused the complainant significant injustice.

Redcar & Cleveland Council (19 006 888)

Statement Closed after initial enquiries Traffic management 04-Nov-2019

Summary: The Ombudsman will not investigate Mr B’s complaint the Council has caused him and his family injustice from failing properly to address nuisance parking of cars and vans on a lane between two sections of a cemetery. There is not enough evidence of procedural fault by the Council causing Mr B significant injustice, so investigation is not warranted.

West Sussex County Council (19 001 589)

Statement Upheld Traffic management 01-Nov-2019

Summary: Mr X complains about a non-statutory consultation for a new road and the failure to provide evidence. Mr X responded to the consultation and also submitted a complaint and requested further information. I find no fault in the detail of the Council’s response but there is fault in how it dealt with Mr X’s complaint. The apology already provided to Mr X is a suitable remedy for the extra and time trouble this fault put Mr X to.

West Midlands Combined Authority (19 007 174)

Statement Closed after initial enquiries Traffic management 31-Oct-2019

Summary: Ms X complains the Authority has failed to carry out a transparent and open consultation on major road and transport changes where she lives. The Ombudsman will not investigate this complaint as we do not consider Ms X has suffered a significant personal injustice because of the Authority’s actions.

Transport for London (19 006 390)

Statement Closed after initial enquiries Traffic management 29-Oct-2019

Summary: Mr B complains about TfL’s handling of a Penalty Charge Notice (PCN) issued to him. The Ombudsman will not investigate the complaint because there is insufficient evidence that fault by TfL caused Mr B’s injustice and an investigation is unlikely to lead to the outcome Mr B seeks.

Transport for London (19 009 493)

Statement Closed after initial enquiries Traffic management 29-Oct-2019

Summary: The Ombudsman will not investigate this complaint about penalty charge notices issued in relation to the London Congestion Charge. The complainant had a right of appeal against any penalty charge notice. The Ombudsman has no jurisdiction to look at decisions of the court.