Essex County Council (19 000 407)

Statement Closed after initial enquiries Traffic management 22-Jul-2019

Summary: The Ombudsman will not investigate this complaint about delay by the Council in replacing a speed limit sign. It is unlikely he would find fault by the Council has caused the complainant significant injustice.

Derbyshire County Council (19 003 395)

Statement Closed after initial enquiries Traffic management 19-Jul-2019

Summary: Mrs X complained about the Council’s decision to place yellow-line parking restrictions outside her home. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.

Norfolk County Council (18 016 325)

Statement Upheld Traffic management 17-Jul-2019

Summary: Mrs X complained the Council had not properly considered her complaint about an increase in traffic, and the speed of vehicles travelling past her house following the opening of a new dual carriageway. The Council was not at fault for how it considered the increase in traffic. The Council was at fault because its speed management strategy was unclear and contains misleading information about its part in investigating speeding vehicles. The Council agreed to review its speed management strategy so it accurately reflects its role in responding to complaints about speeding vehicles.

City of York Council (19 003 226)

Statement Closed after initial enquiries Traffic management 17-Jul-2019

Summary: The Ombudsman will not investigate this complaint about the Council’s response to the complainant’s suggestion it should create a mini roundabout. It is unlikely he would find fault by the Council had caused the complainant significant injustice.

Essex County Council (19 003 677)

Statement Closed after initial enquiries Traffic management 17-Jul-2019

Summary: Mr X complains the Council is breaking the law by allowing temporary road signs to remain in place for longer than the permitted period. The Ombudsman will not investigate this complaint. This is because we cannot investigate complaints which affect all or most of the residents in a council’s area. And we do not consider Mr X has suffered any significant personal injustice because of the Council’s actions.

London Borough of Richmond upon Thames (19 003 168)

Statement Closed after initial enquiries Traffic management 16-Jul-2019

Summary: Mr X complained about the Council’s introduction of an order for a 20mph speed limit despite a negative response of residents to consultation. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.

Buckinghamshire County Council (18 018 124)

Statement Closed after initial enquiries Traffic management 03-Jul-2019

Summary: The Ombudsman will not investigate this complaint that the Council will not introduce road safety measures outside a school. It is unlikely he would find evidence of fault by the Council.

London Borough of Redbridge (18 002 921)

Statement Upheld Traffic management 28-Jun-2019

Summary: The Ombudsman found fault by the Council on Mrs Q’s complaint about it failing to investigate her reports of a mosque never opening its car park for which it received planning consent which may be contributing to local parking problems. While it acted against inconsiderate parking, it failed to explore the reason for its frequent recurrence. The agreed action remedies the injustice caused. There was no evidence of her asking for a disabled bay. There is insufficient evidence about it failing to maintain pavements to find fault.

Manchester City Council (18 013 595)

Statement Upheld Traffic management 27-Jun-2019

Summary: Mr X says the Council unreasonably refused to issue him with a residents’ parking permit. There was fault by the Council because it did not update its website to make clear certain properties including Mr X’s home were not eligible for parking permits but it has since updated its website. The Council agreed to a financial remedy for Mr X to reflect the unnecessary time and trouble he was put to in pursuit of the matter.

East Riding of Yorkshire Council (18 014 632)

Statement Not upheld Traffic management 27-Jun-2019

Summary: Mr C says the Council failed to make a local water company carry out roadworks on a road he uses in a timely fashion. The Council fulfilled its statutory duties and was not responsible for any delay. It was not, therefore, at fault.