Transport for London (18 019 905)

Statement Closed after initial enquiries Public transport 21-May-2019

Summary: The Ombudsman will not investigate Ms X’s complaint about a penalty charge for fare evasion on the London transport network. This is because there is not enough evidence of fault, and if Ms X disputes the offence, it is reasonable for her to put forward an argument in court in defence of any prosecution.

Transport for London (18 019 331)

Statement Upheld Public transport 30-Apr-2019

Summary: The Ombudsman will not investigate this complaint about a refund because the Authority has offered to pay the money to the complainant.

Birmingham City Council (18 018 197)

Statement Closed after initial enquiries Public transport 29-Apr-2019

Summary: Ms B complains about the Council’s response to a complaint she made to it about poor service from a taxi company she had used. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council.