Royal Borough of Windsor and Maidenhead Council (19 008 671)

Statement Closed after initial enquiries Public transport 21-Oct-2019

Summary: Mr X complained about the Council’s failure to ensure that bus timetables are replaced and kept updated at bus shelters in his local area. The Ombudsman should not investigate this complaint. This is because the Council has replaced the timetables and there is insufficient remaining injustice to warrant an investigation.

Bournemouth, Christchurch and Poole Council (19 007 036)

Statement Closed after initial enquiries Public transport 30-Sep-2019

Summary: The Ombudsman will not investigate this complaint about the Council moving a bus stop. The complaint is made too late and, even if this was not the case, the Ombudsman is unlikely to find there was fault by the Council.

West Sussex County Council (19 006 432)

Statement Closed after initial enquiries Public transport 20-Sep-2019

Summary: The Ombudsman will not investigate Mrs B’s complaint that the Council has agreed dramatic changes to a local bus route. This is because there is insufficient evidence of fault in the Council’s decision-making process.

London Travelwatch (19 005 978)

Statement Closed after initial enquiries Public transport 04-Sep-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about London TravelWatch’s handling of his dispute about a railway penalty fare. The matter has not caused Mr X injustice and we cannot achieve the outcome he wants.

Transport for London (19 004 378)

Statement Closed after initial enquiries Public transport 09-Aug-2019

Summary: Mr X complains that Transport for London is unfairly considering prosecuting him for travelling without a valid ticket. The Ombudsman will not investigate this complaint. This is because if legal action starts then Mr X can defend himself in court. And the Ombudsman cannot investigate matters subject to legal action. If no legal action takes place, then Mr X will not have suffered injustice which warrants an investigation by the Ombudsman.

Transport for London (18 017 172)

Statement Upheld Public transport 06-Aug-2019

Summary: Transport for London was at fault in wrongly telling Mr X he had no unpaid fares and so it would allow him to use his contactless card for travel. This error was not the substantive cause of the injustice experienced by Mr X, which included him receiving a penalty fare and missing an exam.

London Borough of Croydon (18 017 003)

Statement Not upheld Public transport 28-Jun-2019

Summary: The Council correctly assessed D’s application for a freedom pass (concessionary travel card).

Transport for London (18 014 844)

Statement Upheld Public transport 27-Jun-2019

Summary: Mr D complains that Transport for London has failed to take action to reduce vibrations in his property caused by underground trains. The Ombudsman has found fault causing injustice. The Authority has agreed to reconsider what action it can take.

Transport for London (19 001 562)

Statement Closed after initial enquiries Public transport 10-Jun-2019

Summary: The Ombudsman will not investigate this complaint about the Authority’s policy regarding people taking folding bikes on buses. This is because there is insufficient evidence of fault by the Authority and because the Ombudsman cannot achieve the outcome the complainant would like.

Transport for London (19 000 708)

Statement Closed after initial enquiries Public transport 29-May-2019

Summary: The Ombudsman will not investigate this complaint about a Penalty Fare because the Independent Appeals Panel will consider the appeal.