Liverpool City Council (19 006 694)

Statement Upheld Parking and other penalties 06-Mar-2020

Summary: Mrs B says the Council delayed providing her with a disabled residents parking bay and wrongly made her undergo a mobility assessment. The Council delayed processing Mrs B’s application which means she had to wait longer for a disabled parking bay than she should have done. The Council was not at fault for asking Mrs B to have a mobility assessment. An apology and financial payment is satisfactory remedy for the injustice caused.

London Borough of Brent (19 017 025)

Statement Closed after initial enquiries Parking and other penalties 06-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a parking permit renewal charge introduced by the Council. It is unlikely he would find fault by the Council has caused the complainant injustice that would justify is involvement.

London Borough of Richmond upon Thames (19 018 643)

Statement Closed after initial enquiries Parking and other penalties 06-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. This is because it would have been reasonable for him to appeal to the Traffic Penalty Tribunal.

London Borough of Bromley (19 017 499)

Statement Closed after initial enquiries Parking and other penalties 06-Mar-2020

Summary: Mr B complains about enforcement action taken against him by the Council and its agents for unpaid penalty charges. The Ombudsman will not investigate the complaint because it falls outside our jurisdiction.

Transport for London (19 017 822)

Statement Closed after initial enquiries Parking and other penalties 06-Mar-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. Mr X had a right of appeal against the penalty charge notice and has applied to the Traffic Enforcement Centre to reinstate this right. If Mr X disagrees with the Traffic Enforcement Centre’s decision he would need to apply for a review.

Halton Borough Council (19 016 680)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s handling of some penalty charge notices. This is because the complainant had the right to make representations. In the event the Council rejected them, it would have been reasonable to expect the complainant to appeal to the Traffic Penalty Tribunal.

Halton Borough Council (19 017 422)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would have been reasonable for Mr X to appeal.

Transport for London (19 018 140)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the ultra-low emission zone scheme run by Transport for London. This is because it is unlikely we would find fault and we cannot achieve the outcome Mr X wants.

Watford Borough Council (19 018 149)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would be reasonable for him to appeal.

Birmingham City Council (19 017 583)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a penalty charge notice. This is because the complainant can appeal to the tribunal.