Liverpool City Council (19 018 989)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about a parking fine. It is reasonable to expect Mrs X’s to have appealed against the fine and so the complaint is outside the Ombudsman’s legal remit.

London Borough of Croydon (19 020 971)

Statement Closed after initial enquiries Parking and other penalties 13-Mar-2020

Summary: Miss X complains the Council refuses to accept that she paid a Penalty Charge Notice. The Ombudsman will not investigate this complaint as we do not consider that Miss X has suffered a significant personal injustice. He is aware that a third party paid the PCN and initiated legal action against the Council related this Penalty Charge Notice.

Wigan Metropolitan Borough Council (19 011 727)

Statement Not upheld Parking and other penalties 12-Mar-2020

Summary: Ms D says the Council has failed to provide sufficient parking capacity at a car park. The Ombudsman has not found evidence of fault by the Council and has completed the investigation and not upheld the complaint.

Eastleigh Borough Council (19 016 162)

Statement Closed after initial enquiries Parking and other penalties 12-Mar-2020

Summary: Mr X complained about the Council’s failure to include his comments in its final consideration to introduce a Traffic Regulation Order in his area. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

London Borough of Waltham Forest (19 018 269)

Statement Upheld Parking and other penalties 12-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a penalty charge notice that the Council issued in error. This is because the Council has provided a satisfactory remedy and because the complainant could have used her appeal rights.

Leeds City Council (19 018 408)

Statement Closed after initial enquiries Parking and other penalties 12-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s delay in dealing with his correspondence about a penalty charge notice. The Council explained how Mr X could appeal against the notice and it would have been reasonable for Mr X to follow this process.

Transport for London (19 018 422)

Statement Closed after initial enquiries Parking and other penalties 12-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that Transport for London’s website and phone lines did not allow him to pay the congestion charge. This is because it is unlikely we would find fault causing Mr X significant injustice.

London Borough of Ealing (19 018 887)

Statement Closed after initial enquiries Parking and other penalties 11-Mar-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for her to take the matter to the Traffic Enforcement Centre.

Slough Borough Council (19 011 408)

Statement Not upheld Parking and other penalties 11-Mar-2020

Summary: Mr X complains the Council has not properly explained its involvement regarding the removal of a vehicle from land near his property. The file notes of the Council’s actions in relation to the car are not clear and consistent. On balance, the evidence does not show the Council removed the car. The matter has been reported to the police who are better placed to investigate.

East Cambridgeshire District Council (19 017 714)

Statement Closed after initial enquiries Parking and other penalties 11-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the Council issuing a fixed penalty notice for a parking offence. This is because the courts were better placed to decide whether the notice was valid.