Dover District Council (19 010 069)

Statement Not upheld Parking and other penalties 25-Feb-2020

Summary: Mrs B complains about the Council decision not to issue a third parking permit. The Ombudsman does not find fault with the way the Council considered Mrs B’s request.

London Borough of Lambeth (19 017 823)

Statement Closed after initial enquiries Parking and other penalties 25-Feb-2020

Summary: The Ombudsman cannot investigate Ms X’s complaint that Transport for London sent correspondence about a penalty charge notice to the wrong address. This is because Ms X has put the matter to the Traffic Enforcement Centre at Northampton County Court.

London Borough of Waltham Forest (19 015 127)

Statement Closed after initial enquiries Parking and other penalties 24-Feb-2020

Summary: The Ombudsman cannot investigate this complaint about bailiffs removing the complainant’s car. The complainant has sought a remedy in court.

Reading Borough Council (19 017 652)

Statement Closed after initial enquiries Parking and other penalties 24-Feb-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about the Council’s issue of penalty charge notices for driving through a bus gate. This is because Mr X’s injustice lies in the penalty charge notices issued by the Council and Mr X has appealed against them.

Tunbridge Wells Borough Council (19 018 059)

Statement Closed after initial enquiries Parking and other penalties 24-Feb-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about a penalty charge notice. This is because it was reasonable for Mrs X to appeal to the Traffic Penalty Tribunal.

Birmingham City Council (19 017 370)

Statement Closed after initial enquiries Parking and other penalties 24-Feb-2020

Summary: The Ombudsman will not investigate Ms X’s complaint about a penalty charge notice issued by the Council. This is because it would have been reasonable for Ms X to appeal.

London Borough of Hackney (19 014 505)

Statement Closed after initial enquiries Parking and other penalties 21-Feb-2020

Summary: The Ombudsman cannot investigate Miss X’s complaint about the Council’s handling of a penalty charge notice. This is because she has exercised her right to make a statutory declaration to the Traffic Enforcement Centre. He complaint is therefore outside our jurisdiction.

Gloucestershire County Council (19 003 565)

Statement Not upheld Parking and other penalties 21-Feb-2020

Summary: Mr Y, on behalf of his son Mr X, complains the Council wrongly told him to pay a penalty charge notice and then appeal. The information provided by the Council shows it followed the correct procedure by first considering informal representations from Mr X. The Council provided Mr X the correct information about his options to either pay or appeal before Mr X chose to pay the penalty charge notice. On the basis of the information seen, there is no evidence of fault by the Council.

London Borough of Haringey (19 016 915)

Statement Upheld Parking and other penalties 20-Feb-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. The Council accepts it was handled Mr X’s case poorly and has agreed to cancel the notice and refund Mr X’s payment of £130; this provides a satisfactory remedy for Mr X.

Gateshead Metropolitan Borough Council (19 006 479)

Statement Closed after initial enquiries Parking and other penalties 19-Feb-2020

Summary: Mr X complained about the Council failing to take action over obstruction of his driveway. He also complained about its response to allegations about aggressive and intimidating behaviour against his neighbours over parking in the area and data access issues. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which has caused injustice to Mr X.