Durham County Council (19 016 237)

Statement Closed after initial enquiries Other 08-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council will not compensate him for damage caused to his car by a kerbstone. It is reasonable to expect Mr X to resort to court action for the compensation he seeks and the complaint is therefore outside the Ombudsman’s legal remit.

Surrey County Council (19 012 582)

Statement Closed after initial enquiries Other 07-Jan-2020

Summary: Mr X complains about the Council’s decision to make him remove a dropped kerb he installed in front of his home. The Ombudsman will not investigate the complaint because we have not seen any evidence of fault by the Council which has caused Mr X injustice. And further investigation is unlikely to lead to a different outcome.

North Yorkshire County Council (19 012 849)

Statement Closed after initial enquiries Other 07-Jan-2020

Summary: The Ombudsman will not investigate this complaint that the Council allowed the complainant’s neighbour to have a dropped kerb. It is unlikely the Ombudsman would find evidence of fault by the Council.

Derbyshire County Council (19 016 291)

Statement Closed after initial enquiries Other 06-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council will not compensate him for damage caused to his car by a pothole. It is reasonable to expect Mr X to resort to court action for the compensation he seeks and the complaint is therefore outside the Ombudsman’s legal remit.

Royal Borough of Greenwich (19 011 097)

Statement Closed after initial enquiries Other 03-Jan-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s refusal to drop the kerb outside the complainant’s home. It is unlikely he would find fault in how the Council made its decision.

Birmingham City Council (19 001 951)

Statement Not upheld Other 02-Jan-2020

Summary: There was no fault in the way the Council has maintained a tree outside Ms X’s property.

Hertfordshire County Council (19 015 425)

Statement Closed after initial enquiries Other 02-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s claim for damages from the Council as it is reasonable to expect Mr X to resort to court action for the compensation he seeks.

Bristol City Council (19 012 573)

Statement Closed after initial enquiries Other 02-Jan-2020

Summary: The Ombudsman will not investigate this complaint about issues relating to the complainant’s boat mooring. This is because it is reasonable to expect the complainant to have contacted the Ombudsman sooner, and to raise freedom of information/subject access request concerns with the Information Commissioner.

Cheshire West & Chester Council (19 013 700)

Statement Closed after initial enquiries Other 02-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of his freedom of information request and claim for damage and personal injury. The Information Commissioner is better placed to deal with Mr X’s concerns about freedom of information/data protection and if Mr X believes he is entitled to compensation it would be reasonable for him to make a claim to the Council and take the matter to court.

West Sussex County Council (19 013 841)

Statement Closed after initial enquiries Other 02-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s refusal to settle his claim for damage to his car. This is because it would be reasonable for Mr X to take the matter to court.