Archive has 197 results
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Statement Upheld Other 23-Jan-2020
Summary: Mrs C complains about the Council’s refusal of her application for a vehicle crossover which caused her unnecessary stress and uncertainty during her development. The Ombudsman has found fault in the Council’s planning consultation process but considers the agreed actions of an apology, small payment and review of its consultation procedure are enough to provide a suitable remedy.
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London Borough of Enfield (19 009 052)
Statement Not upheld Other 22-Jan-2020
Summary: Mr D complains the Council wrongly removed his vehicle from private land. The Ombudsman has completed the investigation and not upheld the complaint. He has not found any evidence of fault by the Council.
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Hampshire County Council (19 005 825)
Statement Closed after initial enquiries Other 21-Jan-2020
Summary: Mr X complained about the Council’s failure to introduce additional safety measures on a rural road where he lives. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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Bury Metropolitan Borough Council (19 013 585)
Statement Closed after initial enquiries Other 21-Jan-2020
Summary: The Ombudsman will not investigate this complaint about repairs to a pavement. This is because there is insufficient evidence of fault by the Council.
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Hertfordshire County Council (19 000 439)
Statement Closed after initial enquiries Other 17-Jan-2020
Summary: The Ombudsman will not investigate this complaint that the Council wrongly believes there is an obstruction of the highway at the complainant’s former home. The complainant was aware of the central issue more than twelve months before she complained. Further, the courts will deal with the matter should the Council decide to prosecute the complainant or the current owner of the property under the Highways Act 1980.
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Surrey County Council (19 002 458)
Statement Upheld Other 15-Jan-2020
Summary: The Ombudsman found fault on Mrs H’s complaint against the Council about it issuing her with a notice for obstructing highway land. Following initial contact with her about it, the Council failed to contact her again for 18 months. This caused some avoidable injustice. There was no fault with its decision to issue the notice itself as the evidence shows it had reasonable cause to believe she is obstructing the land.
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London Borough of Hillingdon (19 006 738)
Statement Not upheld Other 13-Jan-2020
Summary: Mr X complained the Council installed a dropped kerb that is not fit for purpose. He said this is causing conflict with his neighbour and is a danger to himself and other road users. There was no fault in the Council’s actions.
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Dudley Metropolitan Borough Council (19 016 340)
Statement Closed after initial enquiries Other 10-Jan-2020
Summary: The Ombudsman will not investigate Mrs X’s personal injury claim as it is reasonable to expect her to seek a remedy through the courts. The complaint is therefore outside the Ombudsman’s legal remit.
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Staffordshire County Council (19 012 948)
Statement Closed after initial enquiries Other 08-Jan-2020
Summary: Mr X complained about the Council pursuing him for the cost of cleaning up a fuel spillage which he says he was not responsible for. The Ombudsman should not investigate this complaint. This is because the complaint concerns a legal matter and only the courts could determine if Mr X was responsible for the charge. The Council has now decided not to pursue the matter further.
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Essex County Council (19 015 956)
Statement Closed after initial enquiries Other 08-Jan-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint that the Council will not compensate her for punctures caused to her car when she visited the Council’s recycling centre. It is reasonable to expect Mrs X to resort to court action for the compensation she seeks and the complaint is therefore outside the Ombudsman’s legal remit.