Hampshire County Council (19 004 597)

Statement Not upheld Other 09-Mar-2020

Summary: Solicitors complained on behalf of Mr X about the way the Council has handled an issue of highway rights. The Ombudsman does not find fault with the Council’s main decision-making and it is unlikely investigation of related issues will lead to a different outcome for Mr X.

London Borough of Merton (19 007 975)

Statement Closed after initial enquiries Other 06-Mar-2020

Summary: Mr X complained about the Council approving a vehicle crossing for his neighbour which is joined to the one which he paid for. He says the Council should not have approved it because the neighbour has to drive over part of his own crossing. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which has caused significant injustice to Mr X.

West Sussex County Council (19 018 421)

Statement Closed after initial enquiries Other 05-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for him to seek compensation through the courts.

Bournemouth, Christchurch and Poole Council (19 011 159)

Statement Closed after initial enquiries Other 04-Mar-2020

Summary: The Ombudsman will not investigate this complaint about delay repairing a pothole. It is unlikely he would find fault by the Council caused the complainant injustice warranting his involvement.

Swindon Borough Council (19 016 862)

Statement Closed after initial enquiries Other 04-Mar-2020

Summary: Mr X complains about the location of a bus shelter and the time taken to move it. The Ombudsman will not investigate this complaint. The Council has moved the bus shelter and it is unlikely that an investigation will add to that already undertaken by the Council. It is also unlikely that further investigation will lead to a different outcome.

Transport for London (19 017 818)

Statement Closed after initial enquiries Other 04-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about the theft of her car’s catalytic converter while she was parked in a Transport for London (TfL) car park. This is because if Mrs X thinks TfL has been negligent, then it is reasonable for her to pursue the matter in court.

Staffordshire County Council (19 019 559)

Statement Closed after initial enquiries Other 03-Mar-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about pothole damage to her car. It is reasonable to expect Miss X to resort to court action for the compensation she seeks and the complaint is therefore outside the Ombudsman’s legal remit.

London Borough of Haringey (19 017 732)

Statement Closed after initial enquiries Other 02-Mar-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about damage to her car from a pothole. This is because it is reasonable for her to seek compensation through the courts.

Lincolnshire County Council (19 019 254)

Statement Closed after initial enquiries Other 02-Mar-2020

Summary: Mr X seeks compensation for pothole damage to his car. The Ombudsman will not investigate as it is reasonable to expect Mr X to resort to court action and the complaint is therefore outside the Ombudsman’s legal remit.

Wakefield City Council (19 016 572)

Statement Closed after initial enquiries Other 02-Mar-2020

Summary: Mr X complains the Council has failed to maintain the grass verge in the village where he lives. The Ombudsman will not investigate this complaint. We are unlikely to find fault in the Council’s actions. Nor do we consider Mr X has suffered sufficient personal injustice which warrants an investigation.