Transport for London (19 010 854)

Statement Closed after initial enquiries Other 06-Nov-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint that Transport for London wrongly charged her for driving in the ultra-low emission zone. This is because her injustice is not significant enough to warrant our further involvement in the matter.

Staffordshire County Council (19 011 907)

Statement Closed after initial enquiries Other 06-Nov-2019

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council will not compensate him for pothole damage to his car as it reasonable to expect Mr X to resort to court action for the compensation he seeks.

London Borough of Hillingdon (19 008 384)

Statement Closed after initial enquiries Other 06-Nov-2019

Summary: The Ombudsman will not investigate this complaint that the Council will not carry out repairs to the access to the complainant’s home. It is unlikely he would find evidence of fault by the Council.

Essex County Council (19 012 673)

Statement Closed after initial enquiries Other 05-Nov-2019

Summary: Mr X complains the council wasted taxpayer’s money and failed to keep residents informed about road works in his area. The Ombudsman will not investigate this complaint. Any loss to the taxpayer is a matter which concerns all or most of the residents in the Council’s area. The law forbids the Ombudsman from investigating such complaints. And the Council has apologised if Mr X did not receive information it says it sent about the dates when the work would be carried out.

North Essex Parking Partnership (19 012 674)

Statement Closed after initial enquiries Other 05-Nov-2019

Summary: Mr X complains the authority has wasted taxpayer’s money, failed to provide him with information and not followed its complaints procedure. The Ombudsman cannot investigate matters which affect all or most of the people in an authority’s areas. The Information Commissioner's Officer is the suitable body to deal with complaints about access to information. And we do not consider Mr X has suffered a significant personal injustice because any failing in the complaint procedure alone.

Cumbria County Council (19 009 861)

Statement Closed after initial enquiries Other 05-Nov-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about the extension of a traffic regulation order. The Council is acting within the experimental traffic regulation order and will not make a final decision before the end of January.

Southampton City Council (19 004 479)

Statement Not upheld Other 05-Nov-2019

Summary: Mr C complains about how the Council introduced a new road layout near to where he lived. However, there is no evidence of fault with how the Council considered the matters raised by Mr C.

Wakefield City Council (18 019 751)

Statement Not upheld Other 04-Nov-2019

Summary: Mr X complains about the Council’s decision not to take enforcement action in relation to an unlawful crossing constructed by his neighbour. The Council is not at fault.

London Borough of Harrow (18 010 475)

Statement Upheld Other 04-Nov-2019

Summary: Mr X complained the Council refused to issue him with a parking permit despite having done so for three years. The Council failed to provide information about restrictions attached to his development and Mr X was entitled to rely on this information. The Council has agreed to remedy Mr X’s injustice.

Kent County Council (19 001 563)

Statement Closed after initial enquiries Other 04-Nov-2019

Summary: Mrs X complained about the Council’s failure to prevent the private road on which she lives from being accessed by tankers and traffic from a nearby estate. The Ombudsman should not investigate this complaint. This is because it concerns matters which she was aware of for more than the normal 12-month period for receiving complaints. It also concerns access to a private road which is a legal matter between residents and the other users.