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Other archive 2019-2020


Archive has 206 results

  • Oldham Metropolitan Borough Council (19 020 133)

    Statement Closed after initial enquiries Other 31-Mar-2020

    Summary: The complaint is about parking. The Ombudsman will not investigate the complaint because the evidence we have seen does not suggest any fault by the Council disadvantaging Mr X significantly enough to justify investigation.

  • Gloucestershire County Council (19 018 270)

    Statement Closed after initial enquiries Other 25-Mar-2020

    Summary: Mr X complains about the Council's handling of his complaint about him being sent a letter accusing him of parking on grass verges in the area. The Ombudsman will not investigate as Mr X is not caused a significant injustice from the Council sending him the letter, or from how it dealt with his complaint.

  • Royal Borough of Windsor and Maidenhead Council (19 019 311)

    Statement Closed after initial enquiries Other 18-Mar-2020

    Summary: The Ombudsman will not investigate Mr B's complaint that the Council has failed to extend a pavement outside a property he owns and to take effective action to stop a commercial bin being left outside his building. This is because his complaint is late and I have decided not to exercise discretion to investigate it.

  • Cheshire East Council (19 017 695)

    Statement Closed after initial enquiries Other 18-Mar-2020

    Summary: Mrs X complains the Council changed the date she can apply for visitor parking permits without telling her. The Ombudsman will not investigate this complaint as the injustice she suffered is not significant enough to justify our involvement.

  • East Suffolk Council (19 020 486)

    Statement Closed after initial enquiries Other 12-Mar-2020

    Summary: The Ombudsman will not investigate how the Council dealt with the complainant's concerns about a driver working for the Council or its contractor. It is unlikely he would find fault by the Council caused the complainant significant injustice.

  • Essex County Council (19 011 680)

    Statement Closed after initial enquiries Other 12-Mar-2020

    Summary: The Ombudsman will not investigate this complaint about the Council asking the complainants to remove an obstruction from the footway outside their home. It is unlikely he would find evidence of fault by the Council and the courts are better placed to decide the matter if the Council takes enforcement action.

  • Sandwell Metropolitan Borough Council (19 019 002)

    Statement Closed after initial enquiries Other 10-Mar-2020

    Summary: The Ombudsman will not investigate Mr X's complaint about how the Council dealt with his personal injury claim. It is reasonable to expect Mr X to seek a remedy in the courts and so the complaint is outside the Ombudsman's legal remit.

  • Birmingham City Council (19 016 472)

    Statement Closed after initial enquiries Other 10-Mar-2020

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's refusal to grant permission for a dropped kerb. Any complaint about the Council's 2015 decision is late and it is unlikely we would find fault affecting its more recent decision.

  • Essex County Council (19 005 725)

    Statement Upheld Other 10-Mar-2020

    Summary: Miss X complained the Council approved and then changed its mind to reject her application for a dropped kerb causing her to spend £5,250 on a contractor for works that could not then be carried out. The Council was at fault for how it handled her application, causing Miss X an injustice. However, its apology and offer to refund her application fee are appropriate remedies. Miss X chose to pay the contractor up front in cash for the work on a non-refundable basis. The Council was entitled to decide the evidence she has provided for this spend is not adequate to permit it to pay her the £5,250 she claims. Its offer to discuss the invoice with the contractor, once Miss X gives it permission is appropriate.

  • Hampshire County Council (19 004 597)

    Statement Not upheld Other 09-Mar-2020

    Summary: Solicitors complained on behalf of Mr X about the way the Council has handled an issue of highway rights. The Ombudsman does not find fault with the Council's main decision-making and it is unlikely investigation of related issues will lead to a different outcome for Mr X.