Highway repair and maintenance archive 2019-2020


Archive has 256 results

  • Cornwall Council (19 013 570)

    Statement Closed after initial enquiries Highway repair and maintenance 12-Dec-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint that the Council failed to properly maintain the public highway, resulting in damage to his car when he hit a pothole in the road. This is because it would be reasonable for Mr X to take the matter to court.

  • Derbyshire County Council (19 012 275)

    Statement Closed after initial enquiries Highway repair and maintenance 12-Dec-2019

    Summary: Mrs X complained about the Council’s failure to accept responsibility for maintaining a hedge on her property boundary. The Ombudsman should not investigate this complaint. This is because the matter concerns the ownership of land and the Ombudsman cannot determine legal title to land or property. There is no evidence of fault in the Council’s actions.

  • Essex County Council (19 012 199)

    Statement Closed after initial enquiries Highway repair and maintenance 11-Dec-2019

    Summary: The Ombudsman will not investigate Mr B’s complaint that the Council has failed to put right highway defects within a reasonable time period. This is because it is not unreasonable to expect Mr B to seek a remedy by going to court.

  • Durham County Council (19 011 836)

    Statement Closed after initial enquiries Highway repair and maintenance 11-Dec-2019

    Summary: The Ombudsman will not investigate this complaint relating to roadworks outside the complainant’s home. The complainant should seek a remedy in court for any damage caused to her property. Issues about trespass on a private road are also matters the courts are best placed to decide. Other fault by the Council has not caused the complainant injustice that would warrant the Ombudsman’s involvement.

  • North Tyneside Metropolitan Borough Council (19 012 790)

    Statement Closed after initial enquiries Highway repair and maintenance 07-Dec-2019

    Summary: The Ombudsman will not investigate Miss X’s complaint about an injury to her daughter from broken glass on the public highway. This is because the Ombudsman cannot decide liability in such matters, and it is reasonable for Miss X to take the matter to court.

  • London Borough of Croydon (19 013 360)

    Statement Closed after initial enquiries Highway repair and maintenance 07-Dec-2019

    Summary: The Ombudsman will not investigate Mrs X’s complaint about damage to her car from a council employee while strimming grass. This is because it is reasonable for Mrs X to use the legal remedy available to her.

  • Derbyshire County Council (19 012 638)

    Statement Closed after initial enquiries Highway repair and maintenance 07-Dec-2019

    Summary: The Ombudsman will not investigate Miss X’s complaint about damage to her car from a pothole. This is because it is reasonable for her to seek compensation through the courts.

  • Kingston Upon Hull City Council (19 004 542)

    Statement Not upheld Highway repair and maintenance 06-Dec-2019

    Summary: Mr B says Council has failed to deal with vibrations he believes are caused by a substandard repair to the highway outside his home. Mr B says the noise created by these vibrations disturbs his sleep and he is worried they are damaging his property. The Council has assessed the highway and made repairs. The Council decided any vibrations felt by Mr B would not damage his property. The Ombudsman has not found fault with how the Council made this decision. The Ombudsman cannot question if a council’s decision is right or wrong if there was no fault in the way the decision was reached.

  • Buckinghamshire County Council (19 012 603)

    Statement Closed after initial enquiries Highway repair and maintenance 06-Dec-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his daughter’s car from a pothole. This is because it is reasonable for him to seek compensation through the courts.

  • London Borough of Merton (19 009 795)

    Statement Closed after initial enquiries Highway repair and maintenance 05-Dec-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s delay in repairing a collapsed bridge. It is unlikely we could achieve anything for Mr X and if he thinks the Council has failed to comply with its duty to maintain the public highway he may take the matter to court.

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