Highway repair and maintenance archive 2019-2020


Archive has 256 results

  • Surrey County Council (19 017 535)

    Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint that the Council damaged his property while cleaning drains in the road outside. This is because it would be reasonable for Mr X to take the matter to court.

  • Surrey County Council (19 012 406)

    Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2020

    Summary: Mrs X complained about the Council failing to require a school to provide fencing following the reshaping of a roadside verge to provide improved sightlines. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which has caused injustice to Mrs X.

  • Royal Borough of Greenwich (19 016 275)

    Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2020

    Summary: The Ombudsman will not investigate Ms X’s complaint that there are insufficient passing places on her road and that residents leave their bins on the pavement after collection. The Council has taken action to address Ms X’s concerns and it is unlikely we could achieve anything more for her.

  • Essex County Council (19 018 176)

    Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2020

    Summary: The Ombudsman will not investigate Mrs B’s complaint about the problem of large vehicles coming dangerously close to her property. This is because it is very unlikely we could now establish what happened before 2019 and there is no evidence of fault in the way the Council reached its decision not to install a bollard.

  • Essex County Council (19 018 279)

    Statement Closed after initial enquiries Highway repair and maintenance 04-Mar-2020

    Summary: The Ombudsman will not investigate Mrs X’s complaint about damage to her car from a pothole. This is because it is reasonable for her to seek compensation through the courts.

  • Plymouth City Council (19 017 363)

    Statement Closed after initial enquiries Highway repair and maintenance 03-Mar-2020

    Summary: The Ombudsman will not investigate the complaint made by Ms B about roadworks causing her business to lose customers. This is because we would be unable to say any fault by the Council caused the injustice Ms B is claiming. The courts are better placed to decide if the Council is liable for the loss Ms B claims.

  • Suffolk County Council (19 018 433)

    Statement Closed after initial enquiries Highway repair and maintenance 03-Mar-2020

    Summary: The Ombudsman will not investigate Miss X’s complaint about a fall she suffered on the public highway. This is because the complaint is late, and we cannot decide liability in personal injury claims. It is reasonable for Miss X to seek compensation through the courts.

  • Cornwall Council (19 017 681)

    Statement Closed after initial enquiries Highway repair and maintenance 03-Mar-2020

    Summary: The Ombudsman will not investigate Mr B’s complaint that the Council is failing in its duty of managing of the highway near his home in accordance with the relevant legislation. This is because it is reasonable to expect him to use the legal remedy the law provides if his maintenance complaint remains unresolved and it would not be appropriate for the Ombudsman to investigate Mr B’s complaint while the Council is considering how it might best address other problems he reported.

  • Northamptonshire County Council (19 017 802)

    Statement Closed after initial enquiries Highway repair and maintenance 02-Mar-2020

    Summary: The Ombudsman should not investigate Mr X’s complaint about damage to his car he says was caused by the Council’s failure to maintain the road. Mr X’s claim is one of negligence by the Council causing damage to his property. It is for the courts to decide on legal issues of negligence and make awards of damages. The appropriate route for Mr X to pursue his claim is to a court, which it is reasonable for him to use.

  • Transport for London (19 017 567)

    Statement Closed after initial enquiries Highway repair and maintenance 29-Feb-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for Mr X to seek compensation through the courts.

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