Bassetlaw District Council (19 003 512)

Statement Closed after initial enquiries Planning advice 01-Aug-2019

Summary: The Ombudsman will not investigate this complaint that the Council has been discriminatory and inconsistent when giving pre‑application planning advice. This is because there is insufficient evidence of fault by the Council.

Uttlesford District Council (19 003 303)

Statement Closed after initial enquiries Planning advice 17-Jul-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of his retrospective planning applications. This is because the use and availability of appeal rights to the Planning Inspectorate place the complaint outside our jurisdiction.

Uttlesford District Council (18 012 476)

Statement Upheld Planning advice 19-Jun-2019

Summary: The Council failed to provide the complainant with a timely and clear confirmation he had complied with a planning condition on his planning permission. This caused him unnecessary stress and anxiety and time and trouble in pursuing these matters for 10 months. The Council has agreed an increased financial remedy to remedy this injustice.

London Borough of Newham (19 000 693)

Statement Closed after initial enquiries Planning advice 24-May-2019

Summary: Mr X complains that the Council has offered poor pre-planning application advice to his clients. The Ombudsman will not investigate this complaint because there is insufficient injustice to warrant investigation as the effect upon him is unclear and speculative.

Maidstone Borough Council (19 000 425)

Statement Closed after initial enquiries Planning advice 10-May-2019

Summary: The Ombudsman cannot investigate Mrs X’s complaint about the Council’s pre-application planning advice. Mrs X raises the complaint on behalf of a Parish Council and the law does not allow us to investigate complaints raised by public bodies.

Wiltshire Council (18 018 866)

Statement Closed after initial enquiries Planning advice 07-May-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s pre-application planning advice. It is unlikely we could say Mr X’s wasted time and costs stem from any fault by the Council.

London Borough of Enfield (18 016 014)

Statement Upheld Planning advice 30-Apr-2019

Summary: Mrs X complained of delay by the Council in providing pre-application advice on a planning proposal. There was unreasonable delay by the Council in dealing with Mrs X’s application. The Council has since provided the advice. It also agreed to a financial remedy for the injustice caused to Mrs X.

Bournemouth Borough Council (18 018 436)

Statement Closed after initial enquiries Planning advice 29-Apr-2019

Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s handling of a planning/highway access matter. The Council has set out Miss X’s options and it is for her to decide how to proceed. It is unlikely we would find fault by the Council or that we could achieve anything for Miss X.