Archive has 124 results
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Wokingham Borough Council (18 001 954)
Statement Upheld Other 19-Aug-2019
Summary: Mrs X complains about the way the Council handled planning matters that affect her home. Mrs X says she has been unable to progress renovations to her home, has incurred application fees that may have been unnecessary, and has spent time and trouble chasing the Council for responses. She says this has all caused her stress. The Ombudsman finds the Council at fault for wrongly issuing a Certificate of Lawfulness and for the way it handled her complaint. We find this fault caused Mrs X injustice. The Ombudsman is satisfied that the Council’s refund of the Certificate of Lawfulness application fee is a suitable remedy for that fault. The Council will apologise to Mrs X and make a payment to recognise the injustice caused by the fault in its complaint handling.
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Mid Devon District Council (18 016 678)
Statement Upheld Other 15-Aug-2019
Summary: There was avoidable delay by the Council in dealing with correspondence about Mr X’s development, for which it has apologised. The Council’s responses were satisfactory and its delays were not the cause of the time, trouble and costs incurred by Mr X in making a new planning application.
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North Somerset Council (18 018 831)
Statement Not upheld Other 12-Aug-2019
Summary: Mr X complained about the Council’s decision to allow storage of hazardous substances on land near his home. Mr X believes the Council did not properly consider the risk the development posed. There was no fault in the way the Council made its decision.
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Wyre Borough Council (18 015 231)
Statement Not upheld Other 07-Aug-2019
Summary: Mr X complained about the Council’s refusal to pay his business a grant following damage by flooding. I have decided to stop investigating this late complaint. The Council refused the application in March 2017, and Mr X could have complained earlier. I would also be unlikely to find fault.
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Harborough District Council (19 004 021)
Statement Closed after initial enquiries Other 06-Aug-2019
Summary: Mrs X complains that the Council acted with fault when considering the use of a s106 payment by a developer for planning permission. The Ombudsman will not investigate this complaint because it has been made by a public body (a Parish Council).
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North Lincolnshire Council (19 003 517)
Statement Closed after initial enquiries Other 01-Aug-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault by the Council to warrant investigation.
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Bromsgrove District Council (18 012 505)
Statement Not upheld Other 31-Jul-2019
Summary: There is no fault by the Council leading up to its decision not to take enforcement action over concrete footings. Complaints about applications to convert a barn into houses have not been investigated as one permission cannot be implemented and the other has been refused, so cause no injustice.
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London Borough of Hammersmith & Fulham (18 004 425)
Statement Not upheld Other 30-Jul-2019
Summary: Mr B complains about the Council’s failure to take enforcement action about various issues at the housing development where he lives. Mr B says the development is not in line with planning permission, and his family have suffered as a result. We have ended our investigation. This is because it was reasonable to expect Mr B to have been aware of some of these issues prior to purchase. Also, one of Mr B’s complaints is late and where we have investigated, our view is the Council was not at fault.
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Statement Not upheld Other 30-Jul-2019
Summary: Mr C complains that the Council failed to publish a planning application on its planning portal, meaning he was unaware a garage extension would be built close to a property he has now purchased. I have concluded my investigation with a finding of no fault in how the Council published the application.
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Statement Closed after initial enquiries Other 26-Jul-2019
Summary: The Ombudsman will not investigate this complaint about the Council taking planning enforcement action against the complainant, and breaching data protection rules by publishing an objection letter containing comments about the complainant. This is because parts of the complaint are late, we cannot achieve the outcomes the complainant is seeking, and it is reasonable to expect the complainant to contact the Information Commissioner or pursue court action in relation to the alleged data breaches.