Archive has 64 results
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Shropshire Council (19 010 848)
Statement Closed after initial enquiries Building control 03-Dec-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s failure to investigate alleges breaches of the Building Regulations. The developer has appointed an approved inspector to oversee the work and while their initial notice remains in force the Council cannot take action. The Ombudsman has no jurisdiction over the approved inspector so it is unlikely we could achieve anything for Mrs X by investigating her complaint now.
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Ashfield District Council (19 013 614)
Statement Closed after initial enquiries Building control 21-Nov-2019
Summary: The Ombudsman will not investigate Ms X’s complaint that the Council wrongly signed off building work as compliant with the Building Regulations. Primary responsibility for substandard work rests with those who commission the work and those who carry it out and we would expect any survey carried out on the property to identify obvious defects. We cannot hold the Council responsible for the faulty building work or recommend it pays the cost of repairs as Ms X would like.
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Mansfield District Council (19 013 615)
Statement Closed after initial enquiries Building control 21-Nov-2019
Summary: The Ombudsman will not investigate Ms X’s complaint that the Council wrongly signed off building work as compliant with the Building Regulations. Primary responsibility for substandard work rests with those who commission the work and those who carry it out and we would expect any survey carried out on the property to identify obvious defects. We cannot hold the Council responsible for the faulty building work or recommend it pays the cost of repairs as Ms X would like.
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Rotherham Metropolitan Borough Council (19 010 899)
Statement Closed after initial enquiries Building control 21-Nov-2019
Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s Building Control officer signing off the roof of her house extension. The roof was completed 10 years ago. Ms X has been aware of a problem with the roof for over 12 months, so the complaint is late. The primary responsibility for building work rests with those who commission it and those who do the work, not with the Council. There are no good reasons for the Ombudsman to investigate the complaint now.
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Erewash Borough Council (19 010 335)
Statement Closed after initial enquiries Building control 11-Nov-2019
Summary: The Ombudsman cannot investigate Ms X’s complaint about substandard building work carried out to a property she has recently purchased. This is because the Council had no involvement in inspecting the work or issuing the Building Regulations completion certificate.
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London Borough of Hillingdon (19 004 813)
Statement Not upheld Building control 08-Nov-2019
Summary: Mr X complained about the Council’s failure to protect him from his neighbour’s extension that was built without planning permission. Mr X believes that his neighbour’s home is now unsafe. There was no fault in the building control decision the Council has made. The planning issues raised in the complaint related to decisions made by the Planning Inspectorate, which is not a body we can investigate.
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Statement Closed after initial enquiries Building control 01-Nov-2019
Summary: Mr X complains about the failure of the Council’s Building Control Inspector to note defects in his property. The Ombudsman will not investigate this complaint because the Ombudsman does not consider the Council liable for faults in a property.
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London Borough of Newham (18 017 899)
Statement Upheld Building control 24-Oct-2019
Summary: The Council was at fault in relation to advice about whether or not Ms A needed to make a full plans application for Building Regulations approval to replace a fire door. It has also acknowledged fault in the way in which officers corresponded with Ms A. But, it has remedied matters appropriately. If necessary, it will waive any application fee that might be payable.
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Hartlepool Borough Council (19 002 272)
Statement Not upheld Building control 22-Oct-2019
Summary: The Ombudsman did not find fault in a complaint which alleged the Council’s building control team failed to advise the complainant that the layout of a building under construction did not comply with building regulations until building work was almost complete.
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City of York Council (19 009 117)
Statement Closed after initial enquiries Building control 14-Oct-2019
Summary: Miss X complains the Council certified work undertaken by the previous owner of her home as being compliant with building regulations, even though the work was unsafe. She says it is refusing to address the matter and its actions have caused her a lot of stress and anxiety. In addition, she says she has spent a significant amount of money rectifying the work and wants the Council to reimburse her the costs she has incurred. The Ombudsman will not investigate this complaint. This is because we cannot achieve the outcome that Miss X wants if we were to investigate her concerns and find the Council was at fault.