Other archive 2019-2020


Archive has 283 results

  • Rother District Council (18 015 743)

    Statement Not upheld Other 04-Feb-2020

    Summary: There was no fault in the Council’s decision to introduce a Public Space Protection Order. For this reason, the Ombudsman has completed his investigation.

  • Nottingham City Council (19 016 437)

    Statement Closed after initial enquiries Other 04-Feb-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s response to his request for information. This is because the Information Commissioner’s Office is better placed to deal with his complaint.

  • Dorset Council (19 009 792)

    Statement Not upheld Other 04-Feb-2020

    Summary: There was no fault by the Council, in this complaint about the costs of a funeral. For this reason, the Ombudsman has completed his investigation.

  • Carlisle City Council (19 013 880)

    Statement Closed after initial enquiries Other 04-Feb-2020

    Summary: The Ombudsman will not investigate Ms B’s complaint the Council has placed restrictions on her communication. Further consideration of the complaint is unlikely to find fault with the way the Council has made its decision.

  • Middlesbrough Borough Council (19 014 810)

    Statement Closed after initial enquiries Other 04-Feb-2020

    Summary: The Ombudsman will not investigate this complaint about the advice the Council provided to the complainant about his benefits. This is because there is insufficient evidence of fault by the Council.

  • South Oxfordshire District Council (19 015 793)

    Statement Closed after initial enquiries Other 28-Jan-2020

    Summary: Mr P complains that the Council failed to fully investigate his allegation that a company contracted to provide a council service committed fraud. The Ombudsman will not investigate this complaint because Mr P has not suffered a direct personal injustice.

  • London Borough of Hounslow (19 010 425)

    Statement Closed after initial enquiries Other 27-Jan-2020

    Summary: The Ombudsman will not investigate Mr C’s complaint about breach of his confidentiality and about the Council’s conduct because his injustice is not significant enough to justify our involvement. Moreover, the Council has already apologised so it is unlikely we would be able to add anything more to the investigation. Where we are not investigating the underlying matter, we would not investigate the Council’s complaint handling.

  • Milton Keynes Council (18 019 649)

    Statement Closed after initial enquiries Other 23-Jan-2020

    Summary: Mr X complained about the Councils ongoing restriction of his contact with the Children’s Services Department. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation. We will not investigate other issues raised as they have been considered within previous complaints.

  • Hertfordshire Fire & Rescue Service (19 015 457)

    Statement Closed after initial enquiries Other 23-Jan-2020

    Summary: The Ombudsman cannot investigate Ms B’s complaint that a Fire and Rescue Service (F&RS) member of staff is putting the service at risk by his behaviour. This is because the Ombudsman cannot investigate personnel matters. He will not investigate Ms B’s complaint about the way the F&RS has considered her complaint. This is because there is not enough evidence of fault to warrant an Ombudsman investigation.

  • Rotherham Metropolitan Borough Council (19 014 757)

    Statement Closed after initial enquiries Other 23-Jan-2020

    Summary: The Ombudsman will not investigate this complaint about problems the complainant had contacting the Council by phone. This is because the Council has provided a proportionate response and there is not enough injustice to warrant an investigation.

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