Archive has 268 results
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East Suffolk Council (19 014 194)
Statement Closed after initial enquiries Other 12-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s refusal to provide information to the complainant. The complainant can ask the Information Commissioner to consider the matter and appeal to a tribunal if necessary.
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London Borough of Enfield (19 017 319)
Statement Closed after initial enquiries Other 10-Mar-2020
Summary: Mrs X complains about how the Council has dealt with her personal injury claim. The Ombudsman will not investigate as it is reasonable to expect Mrs X to take court action. The complaint is therefore outside the Ombudsman’s legal remit.
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Gloucestershire County Council (19 016 488)
Statement Closed after initial enquiries Other 06-Mar-2020
Summary: A man complained that the Council had unfairly blocked him from posting comments on its social media platform. But the Ombudsman does not have grounds to investigate this matter. This is because there is no sign of fault by the Council.
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Manchester City Council (19 016 984)
Statement Closed after initial enquiries Other 05-Mar-2020
Summary: Ms X complained about the Council wasting money in prosecuting her for fraud when it has neglected spending on homelessness in the area. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of any injustice to Ms X caused by the Council’s budgetary decisions.
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London Borough of Lewisham (19 007 496)
Statement Not upheld Other 04-Mar-2020
Summary: Mr C complained about the Council’s treatment of him under its ‘managing unreasonable complainant behaviour’ policy. Mr C said he suffered unnecessary upset and anxiety which had a harmful effect on an existing medical condition and the restriction added delay to any routine service request. The Ombudsman has found no evidence of fault by the Council.
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Devon & Somerset Fire & Rescue Service (19 019 390)
Statement Closed after initial enquiries Other 04-Mar-2020
Summary: The Ombudsman cannot investigate Mrs B’s complaint about the way the Fire and Rescue Service (F&RS) has managed its resources. This is because Mrs B is complaining in her capacity as a parish councillor.
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Essex County Council (19 007 099)
Statement Upheld Other 03-Mar-2020
Summary: Mr X complains about how the Council managed his contact with it. He says the decision to restrict his contact affected his ability to raise issues in an emergency. The Ombudsman does find fault with how the Council managed Mr X’s contact however, this did not cause Mr X significant injustice.
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London Borough of Croydon (19 018 197)
Statement Closed after initial enquiries Other 02-Mar-2020
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has delayed in responding to his information request. This is because the Information Commissioner’s Office is best placed to deal with this matter.
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Rochdale Metropolitan Borough Council (19 018 954)
Statement Closed after initial enquiries Other 29-Feb-2020
Summary: The Ombudsman cannot investigate Mr X’s complaint that the Council will not give him information he has requested about a resident. Mr X complains as a councillor which means his complaint is outside the Ombudsman’s legal remit.
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Bolsover District Council (19 004 972)
Statement Not upheld Other 28-Feb-2020
Summary: Mr X complained about the Council’s investigation of environmental health issues he reported and its complaint handling. I have not found the Council to be at fault.