Birmingham City Council (19 012 239)

Statement Closed after initial enquiries Other 18-Dec-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about the ownership and boundaries of a parking space outside his home. It is not the Ombudsman’s role to adjudicate in boundary disputes.

Manchester City Council (19 012 202)

Statement Closed after initial enquiries Other 17-Dec-2019

Summary: Ms X complains the Council failed to properly deal with her complaint about its alleged failure to provide information she had requested from it. The Ombudsman will not investigate how the Council dealt with Ms X’s complaint, as a stand-alone issue, as Ms X is not caused a significant injustice from this.

Wiltshire Council (19 004 986)

Statement Not upheld Other 16-Dec-2019

Summary: Ms B complains the Council has not properly responded to her complaints about compliance with building regulations in her flat and a neighbouring flat. Ms B says this means she suffers from noise and odours from the neighbouring flat and shops below. The Ombudsman does not find fault in how the Council responded to Ms B’s complaint. We will not investigate concerns around her own flat as any change of use happened before she bought the property.

Buckinghamshire County Council (19 014 821)

Statement Closed after initial enquiries Other 15-Dec-2019

Summary: The Ombudsman will not investigate Ms A’s complaint about the Council’s response to a Freedom of Information request. This is because she may bring the matter to the attention of the Information Commissioner and it would be reasonable for her to do so.

Rotherham Metropolitan Borough Council (19 012 187)

Statement Closed after initial enquiries Other 13-Dec-2019

Summary: The Ombudsman will not investigate Ms B’s complaint the Council has failed to take action against people who have installed CCTV and are pointing it at Ms B’s property. Further consideration of the complaint is unlikely to find fault by the Council.

London Borough of Haringey (18 011 894)

Statement Upheld Other 12-Dec-2019

Summary: Mr B complains the coroner’s office gave him incorrect information about which registry office to attend to register his mother’s death. The office accepted fault during its complaint procedure. Mr B also complains about the Council’s complaint handling. There was fault in the way the coroner’s service handled the complaint. The service has agreed to take action to remedy the injustice caused by this fault.

Bristol City Council (19 011 830)

Statement Closed after initial enquiries Other 09-Dec-2019

Summary: The Ombudsman will not investigate Mr B’s complaint the Council has failed to reply to his request for information under the Freedom of Information Act and has failed to explain whether it will meet the requirements of the Equality Act. There are other organisations better placed to consider the complaints Mr B has raised.

Torbay Council (19 006 902)

Statement Closed after initial enquiries Other 06-Dec-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about the contents of an email written by a Council officer. This is because it is unlikely an investigation by the Ombudsman would add to the response already provided via the Council’s investigation.

Cambridgeshire County Council (19 010 868)

Statement Closed after initial enquiries Other 05-Dec-2019

Summary: The Ombudsman will not investigate this complaint about a data breach that happened eight years ago. This is because it is a late complaint.

Blackburn with Darwen Council (19 013 003)

Statement Closed after initial enquiries Other 04-Dec-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about poor services provided by a business improvement district company. This is because the complaint is late, refers to court action and does not concern an administrative function of the Council. We also cannot achieve the outcome Mrs X wants.