Archive has 268 results
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London Borough of Hackney (19 017 283)
Statement Closed after initial enquiries Other 27-Feb-2020
Summary: The Ombudsman will not investigate Ms X’s complaint that the Council wrongly shared her personal data with the police. This is because any injustice suffered by Ms X did not flow from Council fault. The Ombudsman will also not investigate her complaint about information provided by the Council to the Information Commissioner’s Office (ICO). This is because the ICO would be the appropriate body to deal with her complaint.
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Sheffield City Council (19 016 881)
Statement Closed after initial enquiries Other 27-Feb-2020
Summary: The Ombudsman cannot investigate this complaint about the actions of the Coroner’s officers following the complainant’s husband’s death. We do not have jurisdiction to investigate where the Coroner’s officers are employed and paid for by the Police.
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London Borough of Lewisham (19 017 197)
Statement Closed after initial enquiries Other 27-Feb-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about how the Council has dealt with his request for information. This is because the Information Commissioner’s Office is better placed to consider his complaint.
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London Borough of Haringey (19 009 176)
Statement Upheld Other 26-Feb-2020
Summary: The Ombudsman found fault by the Council on Ms L’s complaint about its nationality checking service. It failed to identify she had the wrong document before submitting her application for citizenship to the Home Office who then refused to refund her most of the £1,282 fee. It also failed to consider exercising discretion to investigate her formal complaint. The agreed action remedies the injustice caused.
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London Borough of Wandsworth (19 017 342)
Statement Closed after initial enquiries Other 26-Feb-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about how the Council has dealt with his request for information. This is because the Information Commissioner’s Office is better placed to consider his complaint.
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Statement Closed after initial enquiries Other 25-Feb-2020
Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s alleged failure to respond to her request for information. This is because the Information Commissioner’s Office is better placed to consider her complaint.
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Buckinghamshire County Council (19 015 752)
Statement Closed after initial enquiries Other 24-Feb-2020
Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s decision not to refund a notice of marriage fee. This is because there is not enough evidence of fault by the Council to warrant an investigation.
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London Borough of Tower Hamlets (19 016 609)
Statement Closed after initial enquiries Other 24-Feb-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s use of a photograph of the complainant’s late father. This is because the Council has already provided a fair response.
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Welwyn Hatfield Borough Council (19 013 532)
Statement Closed after initial enquiries Other 20-Feb-2020
Summary: The Ombudsman will not investigate the complainant’s concerns about the Council’s handling of his emails and complaints. This is because the underlying matter, which the complainant originally contacted the Council about, does not cause him a significant personal injustice, and his concerns about the Council’s associated complaints process do not warrant investigation in isolation.
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Lancashire County Council (19 016 324)
Statement Closed after initial enquiries Other 20-Feb-2020
Summary: Mr B complains about the way the Council has been communicating with him. The Ombudsman will not investigate the complaint because the Council has now taken appropriate action and an investigation by the Ombudsman would be unlikely to lead to a different outcome.