Hyndburn Borough Council (19 012 313)

Statement Closed after initial enquiries Other 04-Dec-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about a Compulsory Purchase Order. This is because the complaint is late, and it was reasonable for Mrs X to appeal to the tribunal.

Bristol City Council (19 012 164)

Statement Closed after initial enquiries Other 03-Dec-2019

Summary: The Ombudsman will not investigate Ms X’s complaint that she was not allowed to ask a question about spending at a Council meeting. This is because the injustice caused to Ms X from this is not sufficient to warrant our involvement.

East Cambridgeshire District Council (19 004 469)

Statement Upheld Other 03-Dec-2019

Summary: Mr T complained the Council has unfairly stopped him from trading at its markets following a disagreement with another trader without proper investigation. The Council was at fault as its regulations for market traders did not cover the circumstances of it permanently banning a casual trader. However, Mr T did not suffer a personal injustice. To prevent future fault, the Council has agreed to update and amend its policy to explain what sanctions apply to casual traders and how they can appeal any sanctions.

London Fire & Emergency Planning Authority (19 008 626)

Statement Not upheld Other 03-Dec-2019

Summary: There was no fault in London Fire Brigade’s response to a fire in the block of flats where a disabled man, Mr A, lives.

London Borough of Tower Hamlets (19 012 434)

Statement Closed after initial enquiries Other 01-Dec-2019

Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s handling of personal data. This is because the Information Commissioner’s Office is the appropriate body to consider her concerns.

North Yorkshire County Council (19 014 167)

Statement Closed after initial enquiries Other 29-Nov-2019

Summary: Mr X complains about the Council’s funding of a private tourism enterprise. The Ombudsman cannot investigate as Mr X’s complaint affects all or most of the people in the Council’s area and so is outside the Ombudsman’s legal remit.

Leeds City Council (19 012 049)

Statement Closed after initial enquiries Other 28-Nov-2019

Summary: The Ombudsman cannot investigate Mr B’s complaint because we have no power to investigate the actions of the Council as a member of a community safety partnership and the investigation and prevention of crime in its area.

London Borough of Haringey (19 011 220)

Statement Closed after initial enquiries Other 28-Nov-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s refusal to release planning and building control information about a property he rents. This is because it would be reasonable for him to complain to the Information Commissioner.

Staffordshire Fire & Rescue Service (19 013 477)

Statement Closed after initial enquiries Other 27-Nov-2019

Summary: The Ombudsman will not investigate Ms B’s complaint that a Fire and Rescue Service Officer lied about attending her property. This is because the Fire and Rescue Service has fitted an appropriate letter box cover so there is no ongoing injustice warranting an Ombudsman investigation. The Ombudsman cannot investigate employment matters so cannot provide Ms B with the outcome she wants.

Surrey County Council (19 010 111)

Statement Closed after initial enquiries Other 27-Nov-2019

Summary: The Ombudsman will not investigate this complaint about the way the Council registered the death of the complainant’s relative. This is because there is insufficient evidence of fault by the Council and because he has no power to investigate the General Register Office.