Staffordshire County Council (18 019 310)

Statement Closed after initial enquiries Leisure and culture 29-Apr-2019

Summary: The Ombudsman will not investigate Mr X’s complaints about his dissatisfaction with some of the services offered by his local library. His injustice is not significant enough to warrant an investigation. There is no evidence to support his allegations of racism.

Southend-on-Sea City Council (18 015 092)

Statement Closed after initial enquiries Leisure and culture 26-Apr-2019

Summary: Mr D complains the Council failed to properly consider his complaint about an altercation which took place between him and another theatre goer. I have decided that the Ombudsman will not investigate the complaint as it is unlikely an investigation would lead to a different outcome for Mr D.