Leisure and culture archive 2019-2020


Archive has 85 results

  • Hartlepool Borough Council (18 014 268)

    Statement Not upheld Leisure and culture 03-Jul-2019

    Summary: Mr X complains the Council has wrongly accused him of breaking allotment regulations and evicted him from his allotment. He says this has caused him distress and the Council has banned him from having an allotment for five years. There was no fault in how the Council considered the evidence and made its decision. There was also no fault in the process it followed to evict Mr X. It says it has not banned him from having an allotment and he can join the waiting list for a new allotment, should he wish to do so.

  • Royal Borough of Greenwich (18 014 870)

    Statement Upheld Leisure and culture 01-Jul-2019

    Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s failure to respond to her requests to install additional CCTV cameras at her local sports centre. The Council has reviewed the system and agreed to make changes; this provides a satisfactory resolution to the complaint.

  • Ashfield District Council (18 015 829)

    Statement Not upheld Leisure and culture 13-Jun-2019

    Summary: Mr B says the Council harassed and unreasonably threatened to terminate his allotment tenancy when he has not breached the conditions. There is no fault in how the Council handled Mr B’s case.

  • London Borough of Hounslow (19 000 086)

    Statement Closed after initial enquiries Leisure and culture 12-Jun-2019

    Summary: The Ombudsman cannot investigate this complaint about a private individual’s decision to build on allotments. This is because the complaint does not concern an administrative function of the Council.

  • Peak District National Park Authority (19 001 265)

    Statement Closed after initial enquiries Leisure and culture 05-Jun-2019

    Summary: The Ombudsman will not investigate this complaint about the Authority’s decision not to issue a refund after the complainant needed to cancel a walk she had booked. This is because there is insufficient evidence of fault by the Authority.

  • Northamptonshire County Council (19 001 128)

    Statement Closed after initial enquiries Leisure and culture 04-Jun-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint about the way a member of staff from the Council spoke to him. This is because there is not enough evidence of fault causing injustice. It is also unlikely we could add anything to the Council’s response, and we cannot achieve the outcome Mr X wants.

  • London Borough of Waltham Forest (19 000 937)

    Statement Closed after initial enquiries Leisure and culture 03-Jun-2019

    Summary: The Ombudsman will not investigate Ms B’s complaints about reductions to exercise classes at her local leisure centre and the way the Council monitors the efficiency and outcomes of the leisure centre. The changes to the class timetable do not cause Ms B a significant enough personal injustice to warrant an investigation. And whether the leisure centre provides value for money for council tax payers is a matter that affects all or most of the people in the area.

  • London Borough of Richmond upon Thames (18 007 292)

    Statement Upheld Leisure and culture 13-May-2019

    Summary: The Ombudsman found fault on Ms D’s complaint about the Council failing to follow procedure when ending her allotment tenancy and hearing her appeal. It also failed to act on reports about some neighbouring tenants’ behaviour and deal with her complaint according to its complaint’s procedure. It was not at fault for asking her to remove her belongings from the plot. The Council agreed to apologise to Ms D, carry out a review, look at whether there is a problem with tenants’ behaviour at this site, and pay her £100 for her distress.

  • Liverpool City Council (18 019 136)

    Statement Closed after initial enquiries Leisure and culture 09-May-2019

    Summary: The Ombudsman will not investigate this complaint about changes made to swimming classes used by the complainant. It is unlikely he would find fault by the Council and cannot provide the remedy the complainant seeks.

  • London Borough of Hackney (18 019 326)

    Statement Closed after initial enquiries Leisure and culture 03-May-2019

    Summary: Mr X complains that the Mayor did not answer a question Mr X put to him at a Council meeting. He also complains that he was bullied by Council staff. The Ombudsman will not investigate this complaint. This is because the Council has its own complaints procedure which Mr X can use about the Mayor not answering his question, and we are unlikely to find fault by the Council causing significant injustice to Mr X. Mr X’s complaint about bullying is late and is therefore out of the Ombudsman’s jurisdiction.

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