Leisure and culture archive 2019-2020


Archive has 85 results

  • Bracknell Forest Council (19 005 843)

    Statement Closed after initial enquiries Leisure and culture 26-Sep-2019

    Summary: The Ombudsman will not investigate Mr A’s complaint that the way the Council has dealt with repairs to a wall has been a waste of money. The central events happened more than a year ago so are outside the Ombudsman’s jurisdiction and there are no good reasons why a complaint could not have been brought sooner. In addition, the Ombudsman cannot investigate complaints where the alleged injustice affects all or most of the residents of the area.

  • Westminster City Council (18 016 188)

    Statement Upheld Leisure and culture 24-Sep-2019

    Summary: Ms C says the Council failed to protect her from assault in a Council-owned leisure facility and failed to handle her subsequent complaint properly. The Council was responsible for matters taking place within the facility and is at fault for failures in the contractor’s complaint handling. However, it is not at fault for management failures that may have exacerbated the injustice. There is insufficient evidence to show that the management was at fault and these were decisions over which the Council had no control.

  • New Forest District Council (19 000 859)

    Statement Not upheld Leisure and culture 24-Sep-2019

    Summary: Mr X complains the Council failed to properly specify the doors for new beach huts. The Council was not at fault.

  • Salford City Council (19 006 708)

    Statement Closed after initial enquiries Leisure and culture 17-Sep-2019

    Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s failure to deal with her concerns about an allotment. This is because the Council has provided a satisfactory response to the matter and it is unlikely we could add to this or achieve anything further for her.

  • Westminster City Council (19 003 721)

    Statement Not upheld Leisure and culture 16-Sep-2019

    Summary: Miss X complained the Council failed to maintain and repair adult exercise equipment and steps to the seating area in a local park. She said the facilities were unsafe. I have discontinued my investigation as the Council has replaced the exercise equipment and removed the seating area from use.

  • Canterbury City Council (18 015 487)

    Statement Upheld Leisure and culture 14-Sep-2019

    Summary: Mrs X complains about the Council’s handling of matters associated with the management of an allotment she rents. The Ombudsman finds no fault causing significant injustice to Mrs X in the substantive issue complained of. There was however fault by the Council in its handling of Mrs X’s complaint. A remedy for the injustice arising from that fault is recommended.

  • Norwich City Council (18 019 403)

    Statement Not upheld Leisure and culture 10-Sep-2019

    Summary: Ms X complained the Council ended the tenancy on her allotment without following the correct procedure. The Ombudsman finds the Council was not at fault.

  • Eastleigh Borough Council (19 002 686)

    Statement Closed after initial enquiries Leisure and culture 06-Sep-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint about an increase in membership fees at his local gym as Mr X is not caused a significant injustice from this.

  • Sheffield City Council (19 005 826)

    Statement Upheld Leisure and culture 03-Sep-2019

    Summary: The Ombudsman will not investigate this complaint about information provided by the Council regarding an appointment to give notice to get married. This is because the Council has provided a fair and proportionate response.

  • Maidstone Borough Council (19 005 504)

    Statement Closed after initial enquiries Leisure and culture 02-Sep-2019

    Summary: The Ombudsman will not investigate Ms B’s complaint there was inadequate first aid provision at a public park. Whether the Council has any liability for the injury Ms B’s daughter suffered, or for what Ms B considers a failure to provide subsequent treatment are matters better considered by the courts.

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