Archive has 81 results
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Stoke-on-Trent City Council (19 009 154)
Statement Closed after initial enquiries Leisure and culture 29-Oct-2019
Summary: The Ombudsman will not investigate this complaint about the library because there is insufficient evidence of fault by the Council.
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Sheffield City Council (19 008 084)
Statement Closed after initial enquiries Leisure and culture 24-Oct-2019
Summary: The Ombudsman will not investigate this complaint about the Council’s decision that an allotment must be allocated to the first person on the waiting list when it becomes available. This is because there is insufficient evidence of fault by the Council and because it is a late complaint. In addition, there is insufficient evidence of injustice.
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Gloucester City Council (19 007 621)
Statement Closed after initial enquiries Leisure and culture 17-Oct-2019
Summary: Mr X complains the Council refuses to pay for maintenance of a local football pitch despite having previously agreed to do so. The Ombudsman will not investigate this complaint as it is unlikely further investigation will lead to a different outcome.
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Cumbria County Council (19 007 018)
Statement Closed after initial enquiries Leisure and culture 15-Oct-2019
Summary: The Ombudsman will not investigate this complaint that the Council will not erect a higher fence around a school playing field. He is unlikely to find evidence of fault by the Council.
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Statement Upheld Leisure and culture 07-Oct-2019
Summary: Mr X complained a booking error made by the Council’s leisure centre caused his business to lose £5384.99. He says the Council has failed to reimburse him despite him providing evidence of his financial loss and has failed to resolve his complaint in a timely manner. The Ombudsman has found the Council at fault for making a booking error. However, that has not caused a significant injustice as it offered Mr X the outside sports pitch for free which was an adequate alternative.
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Bolton Metropolitan Borough Council (19 002 996)
Statement Not upheld Leisure and culture 05-Oct-2019
Summary: Mr C complains about how the Council’s Library Service dealt with his reports of discrimination, and that it warned him he could be banned from using its services. However, there is no evidence of fault with how the Council dealt with these matters.
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London Borough of Tower Hamlets (19 001 139)
Statement Not upheld Leisure and culture 04-Oct-2019
Summary: Mr C, a circus owner, says the Council discriminates against circuses or has a policy not to license circuses in its parks. He says this has caused him the injustice of lost business. The Council was not at fault. It did not discriminate against him and has no written policy against circuses though, if it did, this would not be unlawful.
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Surrey County Council (19 007 971)
Statement Closed after initial enquiries Leisure and culture 02-Oct-2019
Summary: The Ombudsman will not investigate Mr X’s complaint that he has not been able to borrow a from a Council library he wants to read. There is insufficient personal injustice caused to Mr X by the matter to justify an Ombudsman investigation.
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London Borough of Hackney (19 000 814)
Statement Not upheld Leisure and culture 27-Sep-2019
Summary: Mr B complains the Council refused to host an exhibition in its museum. Mr B arranged the exhibition and believes the Council’s decision is discriminatory. The Ombudsman has not found fault with the Council.
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Worthing Borough Council (19 000 045)
Statement Not upheld Leisure and culture 26-Sep-2019
Summary: There is no fault in the Council’s maintenance of the green at a bowls club. The green remained playable even though the hot and dry weather meant that its condition was not as Members or the Council would have liked.