Leisure and culture archive 2019-2020


Archive has 85 results

  • London Borough of Hammersmith & Fulham (19 010 593)

    Statement Closed after initial enquiries Leisure and culture 26-Nov-2019

    Summary: The Ombudsman will not investigate this complaint about an alleged assault on the complainant and his right of way being obstructed. He is unlikely to find fault by the Council that is within his jurisdiction has caused the complainant significant injustice.

  • Nottingham City Council (19 010 605)

    Statement Closed after initial enquiries Leisure and culture 26-Nov-2019

    Summary: The Ombudsman will not investigate this complaint about changes to a leisure facility where the complainant attends exercise classes. He is unlikely to find fault in how the Council decided to make the changes.

  • London Borough of Hillingdon (19 010 407)

    Statement Closed after initial enquiries Leisure and culture 26-Nov-2019

    Summary: The Ombudsman will not investigate Ms B’s complaint about first aid arrangements at a lido and public park. Only the courts can decide if the Council contributed to the seriousness of the injury she suffered. And the Ombudsman cannot achieve the outcome Ms B wants of the Council reviewing its procedures to deal with serious accidents on its premises.

  • Gateshead Metropolitan Borough Council (19 003 516)

    Statement Closed after initial enquiries Leisure and culture 25-Nov-2019

    Summary: Mrs X complained about the Council ending her allotment tenancy for breach of the conditions. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • London Borough of Waltham Forest (19 010 449)

    Statement Closed after initial enquiries Leisure and culture 25-Nov-2019

    Summary: Ms X complains the Council used ideas she submitted in bids for funding in its own projects. The Ombudsman will not investigate this complaint because it is too late. Also, Ms X can ask the courts to determine whether the Council used her information and ideas. If it decides in her favour it can grant compensation.

  • London Borough of Tower Hamlets (18 020 004)

    Statement Upheld Leisure and culture 20-Nov-2019

    Summary: There was fault by the Council in providing inconsistent and incomplete information about a free swimming scheme on its websites and at its leisure centres. This affected Ms X who was wrongly charged and became reluctant to use the scheme. It also potentially led to other residents missing out or being wrongly charged. The Council will correct the information on its website, provide information leaflets, train staff and provide a refund voucher and £50 time and trouble payment to Ms X

  • Derbyshire Dales District Council (19 010 121)

    Statement Closed after initial enquiries Leisure and culture 15-Nov-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint about changes to public toilets. This is because there is not enough evidence of fault by the Council to warrant an investigation by the Ombudsman.

  • Rotherham Metropolitan Borough Council (19 008 862)

    Statement Closed after initial enquiries Leisure and culture 12-Nov-2019

    Summary: Ms X complains of bullying by members of a knitting group which meets in a Council library. She also says the group have misused a Council grant. The Ombudsman will not investigate this complaint as further investigation is unlikely to lead to a different result.

  • Harlow District Council (19 001 049)

    Statement Not upheld Leisure and culture 05-Nov-2019

    Summary: Ms X complains about fault in the Council’s tendering process. She says it incorrectly applied its assessment criteria which led her to organisation missing out on a contract. She also complained about poor complaint handling. The Council is not at fault.

  • Kingston Upon Hull City Council (19 009 384)

    Statement Closed after initial enquiries Leisure and culture 31-Oct-2019

    Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to give a refund for theatre tickets the complainant bought by mistake. This is because there is insufficient evidence of fault by the Council.

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