Reading Borough Council (19 012 265)

Statement Closed after initial enquiries Leisure and culture 19-Feb-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about the way the Council has responded to his reports of vandalism at his allotment. Further consideration of the complaint is unlikely to find fault by the Council.

Royal Borough of Kingston upon Thames (19 007 853)

Statement Upheld Leisure and culture 18-Feb-2020

Summary: Mrs B complained the Council failed to properly investigate her concerns about the actions of her daughter’s swimming teacher. There is no fault in the investigation but there is fault in some procedural matters, failing to keep proper records and failing to tell Mrs B the outcome of the investigation. That undermined Mrs B’s confidence in the investigation and led to her going to time and trouble to pursue her complaint. An apology, letter to Mrs B to explain the outcome of the investigation, payment to Mrs B and a reminder to officers and the leisure centre is satisfactory remedy for the injustice caused.

London Borough of Sutton (19 017 114)

Statement Closed after initial enquiries Leisure and culture 17-Feb-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision to remove posters and leaflets from a library. This is because there is insufficient injustice to warrant an investigation. In addition, Mr X’s claims that his human rights have been breached and there has been disability discrimination are matters for the courts.

Mid Sussex District Council (19 015 679)

Statement Closed after initial enquiries Leisure and culture 06-Feb-2020

Summary: The Ombudsman will not investigate this complaint about Council works on a park near the complainant’s home and the Council’s provision of information about the works. This is because there is no evidence of significant personal injustice to the complainant and it is unlikely we could add to a previous investigation by the Council.

Royal Borough of Greenwich (19 013 647)

Statement Closed after initial enquiries Leisure and culture 04-Feb-2020

Summary: The complaint is about the Council not locking a park. The Ombudsman will not pursue this complaint because the matter complained of does not cause Mr B significant enough injustice to warrant investigation.

Peak District National Park Authority (19 005 323)

Statement Upheld Leisure and culture 31-Jan-2020

Summary: Mr C says the Authority should take payments for services over the phone as well as online as its failure to do so adversely affects those mainly the elderly, who do not use the internet. The Authority was at fault. It has agreed to carry out an equality assessment, apologise to Mr C and give him two tickets for a walk.

Durham County Council (19 014 193)

Statement Closed after initial enquiries Leisure and culture 31-Jan-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about changes to gym membership fees implemented by the Council and its failure to properly publicise them. This is because no useful outcome is likely to be achieved as a result of an investigation by the Ombudsman.

South Norfolk District Council (19 015 575)

Statement Closed after initial enquiries Leisure and culture 31-Jan-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s disclosure of her anonymous feedback and failure to provide her with access to information about her. This is because the Information Commissioner’s Office is the most appropriate body to consider her concerns.

Plymouth City Council (19 013 264)

Statement Closed after initial enquiries Leisure and culture 30-Jan-2020

Summary: Mr and Mrs B complain about the Council’s handling of matters relating to the accessing of allotments adjacent to their property. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Walsall Metropolitan Borough Council (19 009 947)

Statement Not upheld Leisure and culture 15-Jan-2020

Summary: Mr X complains about how the Council fixed faults at a leisure centre. Mr X said the Council wasted public money by taking too long to identify the fault and by repairing the wrong things. The Ombudsman has discontinued his investigation.