Archive has 56 results
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Royal Borough of Greenwich (19 000 371)
Statement Closed after initial enquiries Commercial and contracts 29-May-2019
Summary: The Ombudsman cannot investigate Mrs X’s complaint about being removed from a Council run course as it is outside his legal remit.
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Arun District Council (19 000 262)
Statement Closed after initial enquiries Commercial and contracts 20-May-2019
Summary: Mr B complains about the Council’s decision to increase the rent he pays for a commercial property he leases from it. The Ombudsman will not investigate the complaint because his lease contains an appeal mechanism to determine disputes about rent and an arbitrator so appointed will be better placed to consider this matter.
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London Borough of Barnet (19 000 223)
Statement Closed after initial enquiries Commercial and contracts 16-May-2019
Summary: Mr X complains the Council refuses to pay for damage to property caused by its tenants. The Ombudsman will not investigate this complaint. This is because Mr X has a right to take legal action if he considers the Council is liable for the cost to repair the damage.
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City of Doncaster Council (18 012 186)
Statement Upheld Commercial and contracts 10-May-2019
Summary: Mrs B complained on behalf of Company C, that the Council had incorrectly advised Company C in 2016 about removing damaged fencing around a games area, which it managed. Company C removed the fencing on the basis of the advice. The Council then issued a breach of condition notice requiring the fence to be replaced. This cost Company C over £10,000. We found fault with the initial advice the Council gave, but do not consider it caused Company C injustice as it was not reasonable for a specialist company to rely solely on that advice to remove the fence.
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Kent County Council (18 019 461)
Statement Closed after initial enquiries Commercial and contracts 02-May-2019
Summary: Mrs X complained about the Council offering a loan for a lighting scheme which has left her school with a budget deficit when claimed energy savings were not realised. The Ombudsman cannot investigate this complaint. This is because the complaint is made on behalf of governors of a state school and it is not a body from which the Ombudsman can accept a complaint.
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Statement Closed after initial enquiries Commercial and contracts 18-Apr-2019
Summary: The Ombudsman will not investigate Mr B’s complaint that the Council put improper influence on a third party. This is because we cannot safely establish the third party’s decision was a direct result of the information the Council provided.
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London Borough of Hounslow (18 018 531)
Statement Closed after initial enquiries Commercial and contracts 18-Apr-2019
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council did not respond to correspondence about renting a garage in 2013. The complaint is late and I have seen no good reasons to exercise our discretion to investigate it.