Commercial and contracts archive 2019-2020


Archive has 59 results

  • London Borough of Havering (19 015 684)

    Statement Closed after initial enquiries Commercial and contracts 13-Feb-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about the rent amount the Council pays for his property. This is because it is unlikely we would find fault by the Council causing Mr X significant injustice.

  • Broxtowe Borough Council (19 009 445)

    Statement Upheld Commercial and contracts 11-Feb-2020

    Summary: The Ombudsman found fault by the Council on Mr W’s complaint about its failure to promptly act to resolve the drainage issue affecting the garages he rents from it. It failed to do works it said it would, failed to show evidence of works done, and failed to clear vegetation. The agreed action remedies the injustice caused. It was not fault for the Council to insist he continues to pay the rent he agreed to pay for them.

  • Norfolk County Council (19 014 394)

    Statement Closed after initial enquiries Commercial and contracts 10-Feb-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about the tendering process for a supply and installation contract. This is because it would have been reasonable for Mr X to take the matter to court.

  • London Borough of Newham (19 014 858)

    Statement Closed after initial enquiries Commercial and contracts 05-Feb-2020

    Summary: The Ombudsman will not investigate Mr B’s complaint about the way the Council has handled the situation with unused garages it owns. This is because Mr B has not suffered significant enough injustice to justify our involvement.

  • Sheffield City Council (19 010 830)

    Statement Closed after initial enquiries Commercial and contracts 23-Jan-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s termination of a garage tenancy agreement. This is because it is unlikely we would find fault by the Council or that we could reasonably achieve anything for Mr X.

  • Epping Forest District Council (19 013 864)

    Statement Closed after initial enquiries Commercial and contracts 17-Jan-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision to end his tenancy agreement for a business premises as it is unlikely we would find fault. If Mr X believes the Council has breached the agreement it would be reasonable for him to take the matter to court.

  • Leicestershire County Council (19 013 069)

    Statement Closed after initial enquiries Commercial and contracts 06-Jan-2020

    Summary: The Ombudsman cannot investigate Mr B’s complaint about matters relating to the Council’s energy company as it falls outside our jurisdiction. This is because the Council is not acting in an administrative capacity and the relationship between the parties is of energy supplier and customer.

  • West Berkshire Council (19 012 366)

    Statement Closed after initial enquiries Commercial and contracts 17-Dec-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint that the Council breached the terms of an agreement for the use of his company’s technology and excluded him from its project. This is because it would be reasonable for Mr X to take the matter to court.

  • London Borough of Newham (19 011 292)

    Statement Closed after initial enquiries Commercial and contracts 17-Dec-2019

    Summary: Ms X complains the Council failed to respond to her concerns about the loss of water supply to her business premises for 6 weeks. And failed to offer adequate compensation for her losses. The Ombudsman will not investigate this complaint because this complaint is about whether the Council has been negligent. This is a matter for the courts to decide.

  • Shropshire Council (19 009 498)

    Statement Closed after initial enquiries Commercial and contracts 16-Dec-2019

    Summary: Mrs X complained about a social housing landlord billing her for a share of the cost of replacing a private sewage plant which serves its properties and her home. The Ombudsman cannot investigate this complaint. This is because it concerns the actions of a social housing landlord about a private contract and is outside the Ombudsman’s jurisdiction. Only the courts can determine who is responsible for land and services.

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