Housing archive 2019-2020


Archive has 750 results

  • Stroud District Council (19 008 251)

    Statement Not upheld Allocations 02-Mar-2020

    Summary: Miss X complained the Council did not award her a high enough housing priority. She said this resulted in her and her son living in unsuitable accommodation. The Council was not at fault with the processes it used to reach its decision. We do not uphold Miss X’s complaint.

  • Birmingham City Council (19 017 409)

    Statement Closed after initial enquiries Managing council tenancies 28-Feb-2020

    Summary: The Ombudsman cannot investigate Miss X’s complaint about damage to her house she says has been caused by a neighbouring property owned by the Council. This is because we have no powers to consider complaints about a council when it is acting as a landlord.

  • Basildon Borough Council (19 017 633)

    Statement Closed after initial enquiries Council house sales and leaseholders 28-Feb-2020

    Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s handling of her right to buy application. This is because it is reasonable for Miss X to issue statutory notices of delay or to take the matter to court. The Ombudsman has no powers to consider the part of Miss X’s complaint about disrepair to her home.

  • Thanet District Council (18 015 305)

    Statement Upheld Council house sales and leaseholders 27-Feb-2020

    Summary: The Council took around nine months longer than it reasonably should have to complete the sale of the leasehold interest on Mrs B’s council flat under the Right to Buy Scheme. This meant Mrs B was paying rent when she should have been paying the mortgage towards her house purchase; she incurred more solicitor’s costs. The Council will pay Mrs B an amount equivalent to the rent paid during the period of delay and a further £300 in recognition of the time and trouble its actions caused her. The Council will review its processes, so delays do not recur.

  • Crawley Borough Council (19 007 245)

    Statement Upheld Private housing 27-Feb-2020

    Summary: Mr B complains the Council has acted with fault in its communications with him about a property that he rents in its area. We uphold the complaint as the Council accepts giving Mr B unclear advice in January 2018. In recognition of this, the Council refunded Mr B around £700 he paid for a license to rent his house as one in multiple occupation. We consider this a fair remedy for any injustice caused by the Council’s actions.

  • Northampton Borough Council (19 007 510)

    Statement Closed after initial enquiries Private housing 27-Feb-2020

    Summary: Mr X Complained about the Council’s failure to take action against the owner of a neighbouring property which he says has been derelict for 20 years. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • Colchester City Council (19 016 925)

    Statement Closed after initial enquiries Private housing 27-Feb-2020

    Summary: The Ombudsman cannot investigate this complaint about the incompetence of Council staff in relation a housing improvement notice. This is because the matters have been considered by the tribunal and he does not investigate complaint handling as an isolated issue.

  • London Borough of Redbridge (19 014 877)

    Statement Closed after initial enquiries Allocations 26-Feb-2020

    Summary: The Ombudsman will not investigate Ms Z’s complaints that the Council has been changing her position on the list for properties she bids on, ignoring her evidence of housing need, and discriminating against her by advising her to bid on flats. There is not enough evidence of fault by the Council to justify an Ombudsman investigation.

  • Birmingham City Council (19 018 923)

    Statement Closed after initial enquiries Other 26-Feb-2020

    Summary: Mr X complains the Council did not complete repairs he had requested at his home when he was a Council tenant. The Ombudsman cannot investigate as he has no remit to investigate the actions of the Council as a social housing landlord.

  • Bournemouth, Christchurch and Poole Council (19 001 495)

    Statement Closed after initial enquiries Homelessness 26-Feb-2020

    Summary: Mr X complains that the Council has housed him and his family in unsuitable temporary accommodation and made an offer of unsuitable private rented accommodation. The Ombudsman will not investigate this complaint because it was reasonable for Mr X to request a review of the decisions (which would then allow him to appeal to the courts). Further, part of the complaint is out of time.

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