London Borough of Newham (19 010 338)

Statement Not upheld Allocations 26-Mar-2020

Summary: Mr X complains that the Council suspended his housing register application after seven years of bidding for housing, when he had reached the top of the list and would otherwise have been offered accommodation. He says the Council would not accept the evidence he says proves a local connection to the area. He says he should have been able to take up the Council’s offer of accommodation in 2018 but he is now stuck in a hostel outside the borough. The Ombudsman does not find the Council at fault.

London Borough of Ealing (19 019 400)

Statement Closed after initial enquiries Private housing 25-Mar-2020

Summary: Mr X complained about the Council’s actions against him when it decided the eviction of his private tenant was illegal. We will not investigate this complaint, because it is unlikely we would find the Council at fault.

Kirklees Metropolitan Borough Council (19 019 083)

Statement Upheld Council house sales and leaseholders 25-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s aborted purchase of her former council property. This is because we are satisfied with the Council’s actions to remedy the complaint.

Swindon Borough Council (19 018 848)

Statement Closed after initial enquiries Homelessness 24-Mar-2020

Summary: The Ombudsman will not investigate this complaint about £450 the complainant was charged for repairs for temporary accommodation he lived until 2017. This is because there is insufficient evidence of fault by the Council and because it is a late complaint.

Brentwood Borough Council (19 019 047)

Statement Closed after initial enquiries Managing council tenancies 24-Mar-2020

Summary: The Ombudsman cannot investigate Ms B’s complaint that following an urgent occupational therapist’s recommendation for adaptations to Ms C’s home, the Council refused to carry out the work. This is because the complaint is about the Council’s management of its social housing.

Folkestone & Hythe District Council (19 019 985)

Statement Closed after initial enquiries Allocations 23-Mar-2020

Summary: The Ombudsman will not investigate Ms B’s complaint about the way the Council responded to a complaint she made on behalf of her mother-in-law’s neighbour. This is because Ms B has not suffered a significant personal injustice to warrant investigation.

London Borough of Ealing (19 017 006)

Statement Closed after initial enquiries Managing council tenancies 22-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s refusal to carry out work to a tree close to his home. This is because we have no powers to consider complaints about a council when it is acting as a landlord. Even if this was not the case, there is not enough evidence of fault by the Council.

London Borough of Lambeth (19 009 978)

Statement Not upheld Private housing 20-Mar-2020

Summary: Mrs X complained about a tenant introduction service the Council offers to landlords. There was no fault by the Council in the way it introduced a tenant to Mrs X or in the advice it provided.

London Borough of Havering (19 011 749)

Statement Closed after initial enquiries Allocations 20-Mar-2020

Summary: Mrs X complained about the Council’s failure to rehouse her since she applied for a transfer three years ago. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault causing injustice to Mrs X. We cannot investigate her complaints about repairs to her council home because the Ombudsman has no jurisdiction to investigate complaints about repairs to social rented housing.

Runnymede Borough Council (19 014 381)

Statement Closed after initial enquiries Allocations 20-Mar-2020

Summary: Mr X and Ms Y complain about the Council’s handling of their housing applications. The Ombudsman will not investigate the complaint because past events fall outside our jurisdiction and there is no evidence of fault in the way the Council is dealing with their current application.