Brentwood Borough Council (19 019 047)

Statement Closed after initial enquiries Managing council tenancies 24-Mar-2020

Summary: The Ombudsman cannot investigate Ms B’s complaint that following an urgent occupational therapist’s recommendation for adaptations to Ms C’s home, the Council refused to carry out the work. This is because the complaint is about the Council’s management of its social housing.

London Borough of Ealing (19 017 006)

Statement Closed after initial enquiries Managing council tenancies 22-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s refusal to carry out work to a tree close to his home. This is because we have no powers to consider complaints about a council when it is acting as a landlord. Even if this was not the case, there is not enough evidence of fault by the Council.

Birmingham City Council (19 017 409)

Statement Closed after initial enquiries Managing council tenancies 28-Feb-2020

Summary: The Ombudsman cannot investigate Miss X’s complaint about damage to her house she says has been caused by a neighbouring property owned by the Council. This is because we have no powers to consider complaints about a council when it is acting as a landlord.

London Borough of Waltham Forest (19 015 729)

Statement Closed after initial enquiries Managing council tenancies 24-Feb-2020

Summary: The Ombudsman should not investigate this complaint about the Council’s actions regarding Mr Y’s tenancy. This is because the law prevents the Ombudsman considering the Council’s provision and management of social housing.

London Borough of Havering (19 014 050)

Statement Closed after initial enquiries Managing council tenancies 22-Jan-2020

Summary: The Ombudsman cannot investigate this complaint about a refund to the complainant’s rent account. This is because the Ombudsman has no power to investigate a council when it is acting as a landlord.

Welwyn Hatfield Borough Council (19 010 569)

Statement Closed after initial enquiries Managing council tenancies 22-Nov-2019

Summary: The Ombudsman cannot pursue this complaint about various matters related to Miss B’s tenancy. This is because the Ombudsman does not have power to investigate complaints about the Council’s management of its social housing.

Kingston Upon Hull City Council (19 008 166)

Statement Closed after initial enquiries Managing council tenancies 05-Nov-2019

Summary: The Ombudsman cannot investigate this complaint from a Council tenant about the way the Council has dealt with her requests for adaptations to her property to meet the needs of her disabled daughter. This is because the law says we cannot consider complaints about actions councils take in their role as landlords of social housing.

London Borough of Croydon (19 009 935)

Statement Closed after initial enquiries Managing council tenancies 04-Nov-2019

Summary: The Ombudsman cannot investigate this complaint about the Council’s decision to withhold part of a refund to pay money the complainant owed to the Council. This is because the housing service decided to withhold part of the refund and the Ombudsman cannot investigate a council when it is acting as a landlord.

Colchester City Council (19 003 040)

Statement Not upheld Managing council tenancies 15-Oct-2019

Summary: Ms C complains about the Council’s decision she did not qualify for a payment under its Transfer Incentive Scheme. The Ombudsman has ended his involvement as he does not have the power to investigate complaints about the provision or management of social housing by a council acting as a registered social housing provider.

Daventry District Council (19 005 545)

Statement Closed after initial enquiries Managing council tenancies 24-Sep-2019

Summary: The Ombudsman will not investigate the complaint Councillor B has raised on behalf of a group of residents. Further consideration of the complaint is unlikely to find fault by the Council leading to the injustice the residents claim.