Private housing archive 2019-2020


Archive has 78 results

  • Nuneaton & Bedworth Borough Council (19 001 121)

    Statement Closed after initial enquiries Private housing 13-Aug-2019

    Summary: A disabled homeowner complained the Council had wrongly refused his requests for financial assistance to fund insulation works and other repairs to his property. But the Ombudsman does not have reason to investigate this matter because there is no sign of fault by the Council.

  • London Borough of Newham (18 011 012)

    Statement Upheld Private housing 23-Jul-2019

    Summary: Mr F complains the Council has not done enough to support him with problems of disrepair in a flat he rents from a housing association. We find the Council at fault for how it responded to Mr F’s contacts. This has caused him injustice as distress. The Council has agreed action to remedy Mr F’s injustice that we consider provides a fair outcome to the complaint.

  • Isle of Wight Council (19 003 472)

    Statement Closed after initial enquiries Private housing 18-Jul-2019

    Summary: Mr X complains the Council is acting contrary to the agreement made between them in 2010 in seeking repayment of the Repair Grant he received because he is selling a garden plot adjoining his home. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council and if Mr X disputes its decision, the courts are best placed to determine the issue.

  • Chelmsford City Council (19 002 347)

    Statement Closed after initial enquiries Private housing 09-Jul-2019

    Summary: Mr X complained about the Council threatening him with compulsory purchase of his property. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.

  • Elmbridge Borough Council (18 007 902)

    Statement Upheld Private housing 26-Jun-2019

    Summary: There was some fault in the way the Council responded to Ms B’s complaints about disrepair in her property. The Council has agreed to apologise to Ms B and to pay her £300.

  • London Borough of Tower Hamlets (19 001 066)

    Statement Closed after initial enquiries Private housing 25-Jun-2019

    Summary: The Ombudsman will not investigate this complaint that the Council should not have served an Improvement Notice on the complainant regarding a property he rents to a tenant. This is because the complainant could have appealed to the tribunal.

  • London Borough of Haringey (19 001 924)

    Statement Closed after initial enquiries Private housing 25-Jun-2019

    Summary: Mrs X complained about the Council’s failure to take prompt action against her landlord for disrepair. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • Rother District Council (19 001 932)

    Statement Closed after initial enquiries Private housing 17-Jun-2019

    Summary: Mrs X complained about the Council inspecting her rented property for disrepair when she is taking action to evict the tenant for breach of tenancy conditions. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • Manchester City Council (18 011 838)

    Statement Not upheld Private housing 30-May-2019

    Summary: A Ltd, a lettings agent, says the Council was at fault for a failure to ensure a tenant, Ms T was eligible for housing benefit or universal credit and for a failure to inform A Ltd if she was not eligible before asking A Ltd to let a property to her. The Council was not at fault. Ms T found the property herself and was eligible for benefits when the Council paid her deposit. She later lost eligibility. This was not the Council’s responsibility.

  • Wirral Metropolitan Borough Council (18 019 429)

    Statement Closed after initial enquiries Private housing 30-May-2019

    Summary: A homeowner complained about the Council’s refusal to take responsibility for disrepair she said was caused by works one of its contractors carried out to her property in 2009. But the Ombudsman will not investigate this matter because it is unlikely we would find grounds to fault the Council.

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