Private housing archive 2019-2020


Archive has 78 results

  • Cornwall Council (19 005 798)

    Statement Closed after initial enquiries Private housing 25-Sep-2019

    Summary: Mr B complains about the Council’s handling of his application for a Crisis and Care Award for assistance to install a front door and frame at his property. The Ombudsman will not investigate the complaint because an investigation is unlikely to lead to a different outcome.

  • Southend-on-Sea City Council (18 008 768)

    Statement Upheld Private housing 23-Sep-2019

    Summary: The Council investigated Mr X’s complaints of disrepair at the property he rented and there is no evidence of fault in how it reached its decision not to take formal action against the landlord. However, the Council is at fault as it did not pursue some of Mr X’s complaints with the landlord and it delayed in responding to Mr X’s complaint but these faults did not cause significant injustice to Mr X.

  • London Borough of Lewisham (18 010 629)

    Statement Upheld Private housing 20-Sep-2019

    Summary: The Ombudsman found fault by the Council on Mr K’s complaint about the way it investigated his tenant’s report of harassment. Its record keeping was poor, and it failed to deal with his complaints according to its complaint’s procedure. The agreed action remedies the avoidable injustice caused.

  • London Borough of Hillingdon (19 006 367)

    Statement Closed after initial enquiries Private housing 17-Sep-2019

    Summary: The Ombudsman will not investigate this complaint that an officer sent the complainant a letter accusing her of harassment. This is because there is insufficient evidence of fault by the Council and because the Ombudsman cannot achieve the outcome the complainant wants.

  • London Borough of Hounslow (19 004 852)

    Statement Closed after initial enquiries Private housing 12-Sep-2019

    Summary: The Ombudsman will not investigate Mr X’s complaint about a breach of data protection as this is a matter for the Information Commissioner’s Office. Mr X’s complaint that a Council officer threatened him is a matter for the police.

  • North Hertfordshire District Council (18 019 464)

    Statement Upheld Private housing 10-Sep-2019

    Summary: Ms X complains the Council failed to take appropriate action following her complaint about poor living conditions in her privately rented home. She says this has affected her health, led to legal costs and caused her distress. The Council is at fault. There was delay in contacting her after she initially complained which led to increased risk of harm. The Council has agreed to pay her £200 as an acknowledgement of this and for the distress caused.

  • Brighton & Hove City Council (18 018 035)

    Statement Upheld Private housing 06-Sep-2019

    Summary: The complaint is about the Council’s lack of action about private sector housing disrepair and serving a Notice to a wrong address. The complainant says this meant he was not protected by rules against eviction. The Ombudsman upholds the complaint because of poor record keeping. But we do not agree with the analysis of the injustice this led to.

  • London Borough of Harrow (18 015 722)

    Statement Upheld Private housing 29-Aug-2019

    Summary: the Council failed to respond to Mr X’s requests for a report following an officer’s inspection of housing conditions and a mice infestation in his flat. That was fault but it did not cause any injustice.

  • London Borough of Harrow (18 010 318)

    Statement Upheld Private housing 29-Aug-2019

    Summary: there was no fault in the way the Council investigated Mr X’s reports of poor housing conditions and a mice infestation in his private rented flat. There were some instances of poor communication and complaint-handling. The Council has agreed to apologise to Mr X and this is a satisfactory remedy.

  • Derby City Council (18 019 194)

    Statement Not upheld Private housing 16-Aug-2019

    Summary: Mr B says the Council broke his boiler and should fix it. There is no evidence the Council broke the boiler. It might not have fitted a part, but this is not the same as breaking it. The Council has made a reasoned decision that its discretionary service will no longer pay for repairs to Mr B’s boiler as it is no longer economically viable to do so. The Council has offered to loan Mr B money for a new boiler. The Council does not have to provide such assistance to its citizens but chooses to do so.

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