Archive has 54 results
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Statement Closed after initial enquiries Other 05-Feb-2020
Summary: The Ombudsman will not investigate Mr C’s complaint about the Council’s response to his questions about the state of housing in his area. This is because we would not be able to safely conclude he has suffered injustice as a direct result of administrative fault by the Council.
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London Borough of Camden (18 013 963)
Statement Upheld Other 31-Jan-2020
Summary: The Council failed to provide information to Miss B about the type of development it will allow when she applied to buy the loft above her flat. As a result, Miss B was put to avoidable time and trouble applying to buy the loft, and the unnecessary expense of having architect’s plans drawn up. The Council has agreed to make a payment to Miss B, reimburse the cost of the architect’s fees and take action to prevent similar failings in future.
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London Borough of Harrow (19 006 843)
Statement Upheld Other 24-Jan-2020
Summary: The Council was at fault, because it did not make the correct payments for two properties it was leasing, and the complainant was put to unnecessary time and trouble in resolving the matter. The Council has now paid the correct amounts and offered a financial remedy to reflect the complainant’s time and trouble, but has agreed to increase its offer marginally upon recommendation from the Ombudsman.
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Harrogate Borough Council (19 006 619)
Statement Not upheld Other 13-Jan-2020
Summary: Mr B complains about the Council’s consideration of a planning application for the development of a house close to the rear boundary of his property. There was no fault in the Council’s consideration.
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Leeds City Council (19 016 769)
Statement Closed after initial enquiries Other 09-Jan-2020
Summary: Mr X complains the Council caused damage to his house when it carried out repairs to the neighbouring property which is Council owned. The Ombudsman cannot investigate as he has no legal remit to investigate the Council’s management of its social housing.
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Elmbridge Borough Council (19 015 374)
Statement Closed after initial enquiries Other 07-Jan-2020
Summary: The Ombudsman will not investigate this complaint about the sale of a parcel of land for a residential development. This mainly because the complaint has been made late and, in any case, there is no sign of fault by the Council regarding the matter in question.
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Milton Keynes Council (19 012 819)
Statement Closed after initial enquiries Other 02-Jan-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about disclosure of personal data. This is because the Information Commissioner is better placed to consider the matter.
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London Borough of Newham (19 015 106)
Statement Closed after initial enquiries Other 02-Jan-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about payment protection insurance payments he made to the Council. This is because the Financial Ombudsman Service is the body which deals with such matters.
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London Borough of Waltham Forest (19 011 584)
Statement Closed after initial enquiries Other 03-Dec-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about an Interim Management Order. This is because it was reasonable for Mr X to appeal to the tribunal.
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Newcastle upon Tyne City Council (18 006 038)
Statement Not upheld Other 27-Nov-2019
Summary: Mrs X complained about poor workmanship by Council contractors making improvements to her property. She says there are still unresolved issues related to the works and the matter has caused her distress. The Council is not at fault.