Homelessness archive 2019-2020


Archive has 215 results

  • Liverpool City Council (19 002 147)

    Statement Upheld Homelessness 13-Feb-2020

    Summary: Miss X complains about the way the Council has dealt with her homeless application and failure to provide suitable temporary accommodation. Miss X also complains that the Council failed to protect her personal belongings. The Ombudsman finds that the Council delayed making a decision on her homelessness application and failed to review the suitability of the temporary accommodation. To remedy the injustice caused, the Council has agreed a remedy to reflect the level of distress caused to Miss X.

  • London Borough of Lewisham (19 003 685)

    Statement Upheld Homelessness 13-Feb-2020

    Summary: The Council took sufficient action to assist Mr X with finding accommodation after he became homeless. But it is at fault as it delayed in sending Mr X’s personalised housing plan to him, did not notify him of the ending of the relief duty and how he could challenge that decision and delayed in deciding if it owed the main housing duty to him. These faults did not cause significant injustice to Mr X. We cannot investigate Mr X’s complaint about the Council removing and destroying his van as the Council was acting on behalf of DVLA so the matter is outside our jurisdiction.

  • Leicester City Council (19 007 344)

    Statement Upheld Homelessness 13-Feb-2020

    Summary: Mr B, a landlord, complains that the Council failed to provide adequate and timely support to himself and his tenant causing him distress, inconvenience and expense. The Ombudsman finds the Council was at fault in that it delayed in providing advice to Mr B but there is no evidence to suggest this affected the outcome. The Council’s apology is a sufficient remedy for the frustration Mr B suffered.

  • Liverpool City Council (19 008 264)

    Statement Upheld Homelessness 11-Feb-2020

    Summary: Miss B complains that the Council has not properly dealt with her application for housing for herself and her son or a complaint about bullying. The Council was at fault because it delayed investigating her complaint. Miss B has not had her complaint investigated. The Council has arranged to investigate Miss B’s complaint and invited her to meetings so it can do so. This is a suitable remedy.

  • South Lakeland District Council (19 017 044)

    Statement Closed after initial enquiries Homelessness 11-Feb-2020

    Summary: Mr and Mrs X complain that the Council gave advice to their tenant which resulted in avoidable financial outlay, legal action and significant distress. The Ombudsman will not investigate this complaint because it is unlikely we would find fault by the Council.

  • Chelmsford City Council (19 016 893)

    Statement Closed after initial enquiries Homelessness 10-Feb-2020

    Summary: Ms G complains about the length of time the Council took to decide her homelessness application. The Ombudsman will not investigate Ms G’s complaint. There was a delay in the Council deciding and this is fault. However, there is insufficient evidence that this fault caused Ms G a significant injustice, so investigation is not warranted.

  • London Borough of Camden (19 009 288)

    Statement Closed after initial enquiries Homelessness 05-Feb-2020

    Summary: The Ombudsman cannot investigate this complaint about the Council’s decision to end its homelessness duty to the complainant. This is because the complainant has started legal proceedings against the Council on this issue. The Ombudsman cannot investigate any issue that forms part of legal proceedings.

  • London Borough of Ealing (19 003 447)

    Statement Closed after initial enquiries Homelessness 04-Feb-2020

    Summary: Ms X complained about the Council placing her in unsuitable temporary accommodation. She also complained about its failure to respond properly to complaints about pest control and the review of her accommodation. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault and it was reasonable for her to challenge the suitability of the accommodation in the court.

  • Colchester City Council (18 016 190)

    Statement Not upheld Homelessness 04-Feb-2020

    Summary: Mr Y complains about the way the Council dealt with his homelessness application and allocated him emergency accommodation. The Ombudsman has found no evidence of fault in the way the Council considered these matters.

  • Brentwood Borough Council (19 008 419)

    Statement Upheld Homelessness 03-Feb-2020

    Summary: The Council failed to provide Mr X with a personalised housing plan when he approached as homeless. The Council should pay Mr X £100 to recognise the uncertainty this caused.

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