Archive has 215 results
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Slough Borough Council (18 016 296)
Statement Closed after initial enquiries Homelessness 28-Oct-2019
Summary: Mr X complained about the Council’s offer of unsuitable temporary accommodation for one month in 2018. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.
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London Borough of Croydon (19 002 947)
Statement Upheld Homelessness 25-Oct-2019
Summary: The Council failed to take an application when Mr C approached it as homeless. The Council has apologised and offered an appointment to assist should Mr C still need it. This is appropriate action in response. In addition to this the Council will remind its staff to keep adequate records of advice it gives, as it had no record of how it dealt with Mr C’s approach.
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Brighton & Hove City Council (19 007 156)
Statement Closed after initial enquiries Homelessness 25-Oct-2019
Summary: Mrs X complained the Council placed her family in unsuitable temporary accommodation. We should not investigate this complaint. This is because Mrs X had the right to appeal the Council’s decision in court, and in any event, it is unlikely we would find fault in the Council’s actions.
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London Borough of Waltham Forest (19 008 388)
Statement Closed after initial enquiries Homelessness 25-Oct-2019
Summary: Mr X complained about the Council withdrawing its homeless duty to him after he refused temporary accommodation which he says was unsuitable. The Ombudsman should not investigate this complaint. This is because Mr X can appeal to the County Court on a point of law if he wishes to challenge the Council’s decision to discharge its homeless duty.
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Broxbourne Borough Council (19 008 468)
Statement Closed after initial enquiries Homelessness 24-Oct-2019
Summary: Miss X complained about conditions in the temporary accommodation hostel where she moved to in 2018. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault or significant injustice which would warrant an investigation.
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London Borough of Harrow (19 004 819)
Statement Upheld Homelessness 23-Oct-2019
Summary: Ms X complains on behalf of Ms B that the Council failed to provide Ms B with interim accommodation. She also complains that the Council failed to deal with Ms B’s complaint properly. The Council has offered Ms B a payment to recognise its failings, which Ms B has accepted. For this reason, the Ombudsman has discontinued the investigation.
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London Borough of Ealing (19 008 390)
Statement Closed after initial enquiries Homelessness 23-Oct-2019
Summary: The Ombudsman cannot investigate this complaint about the Council’s decision that it no longer has a duty to provide accommodation for the complainant. This is because the complainant has appealed to the court. The Ombudsman will not investigate the complaint about the Council’s decision to remove the complainant from the housing register. This is because the Council is still considering the case.
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London Borough of Lambeth (19 003 163)
Statement Upheld Homelessness 15-Oct-2019
Summary: Miss X complains about the advice and assistance the Council provided when she presented as homeless. Miss X complains the Council failed to explain the accommodation it offered her was permanent, rather than temporary accommodation. It also failed to explain the impact this would have on her eligibility for the housing register and blocked her from bidding. There were errors in the way the Council dealt with Miss X’s homeless application which amount to fault. This fault has caused miss X an injustice.
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London Borough of Lewisham (19 006 478)
Statement Closed after initial enquiries Homelessness 15-Oct-2019
Summary: The Ombudsman does not have reason to start an investigation of this complaint about the way the Council handled a homelessness application. This is because the Council has already offered a suitable remedy for the complaint.
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London Borough of Croydon (19 007 404)
Statement Closed after initial enquiries Homelessness 14-Oct-2019
Summary: The Ombudsman will not investigate this complaint about how the Council dealt with concerns about the complainant’s interim accommodation. This is because it is unlikely he will find fault by the Council.