Homelessness archive 2019-2020


Archive has 215 results

  • Luton Borough Council (18 014 831)

    Statement Upheld Homelessness 13-Jan-2020

    Summary: there was fault in the way the Council handled Miss X’s move to new temporary accommodation. There is no evidence that an officer told Miss X she could apply for a Discretionary Housing Payment when she asked for assistance with removal costs. The Council also took too long to deliver a mattress to the property. The Council has agreed to provide a suitable remedy for the injustice caused to Miss X.

  • Dacorum Borough Council (19 013 209)

    Statement Closed after initial enquiries Homelessness 10-Jan-2020

    Summary: The Ombudsman will not investigate Miss B’s complaint that the Council allocated an unsuitable property to her and its tenancy sustainment team and its housing service failed to resolve the issues she raised. This is because we cannot investigate complaints about social housing tenancy management and I have decided not to exercise discretion to investigate her late housing allocation complaint.

  • London Borough of Southwark (19 014 572)

    Statement Closed after initial enquiries Homelessness 10-Jan-2020

    Summary: The Ombudsman does not have grounds to investigate this complaint that the Council unreasonably ended its homelessness duty in a woman’s case after she refused an offer of accommodation. This is because the woman had a statutory right of appeal she could have used to challenge the Council’s decision and, anyway, there is no sign of fault in the way it dealt with her housing case.

  • London Borough of Newham (19 002 939)

    Statement Upheld Homelessness 10-Jan-2020

    Summary: the Council failed to assess the condition of interim accommodation it provided to Miss C when she raised concerns about the state of the property, failed to consider her income when advising her what to pay towards her rent and delayed amending the rent charge and housing benefit award to reflect Miss C’s partner leaving the household. That impacted on Miss C’s finances, caused her to have to live with repair issues for 11 months longer than she should have and led to her going to time and trouble to pursue her complaint. An apology, payment to Miss C and agreement to monitor the progress of the repairs is satisfactory remedy for the injustice caused.

  • London Borough of Sutton (19 007 837)

    Statement Not upheld Homelessness 10-Jan-2020

    Summary: Miss B complained the Council failed to take action on her concerns about the suitability of interim accommodation, withdrew two offers of accommodation, left her with no option but to return to her original property which is unsafe, failed to provide interim accommodation when she re-presented as homeless in 2019 and has taken no action to process her 2019 homeless application. There is no evidence of fault by the Council.

  • Bournemouth, Christchurch and Poole Council (19 004 628)

    Statement Upheld Homelessness 06-Jan-2020

    Summary: there was some fault in the way the Council handled Ms X’s move from a bed and breakfast hotel to a hostel. The Council has already apologised to Ms X for its poor communication with her on the day of the move and that provides a suitable remedy. The Council took too long to send Ms X a Personal Housing Plan. However this fault did not cause a delay in dealing with her application for assistance under the Rent Deposit Scheme.

  • Manchester City Council (19 005 577)

    Statement Upheld Homelessness 06-Jan-2020

    Summary: the Council was at fault because its service provider did not give Mr X a written decision that he was not eligible for homelessness assistance. He therefore had no opportunity to request a review of that decision. The Council has agreed to provide a suitable remedy.

  • London Borough of Lambeth (19 015 130)

    Statement Closed after initial enquiries Homelessness 06-Jan-2020

    Summary: Mr X complained about the Council’s refusal to help him when he approached it as homeless in March 2016. We cannot investigate this late complaint because there is not a good reason
    Mr X did not complain to the Ombudsman sooner.

  • Spelthorne Borough Council (19 015 135)

    Statement Closed after initial enquiries Homelessness 06-Jan-2020

    Summary: Mr X complained about the Council’s refusal to help him when he approached it as homeless in February 2018. We cannot investigate this late complaint because there is not a good reason
    Mr X did not complain to the Ombudsman sooner.

  • West Suffolk Council (19 010 501)

    Statement Closed after initial enquiries Homelessness 03-Jan-2020

    Summary: The Ombudsman will not investigate this complaint about the support the Council provided to the complainant after he contacted it to say he was homeless. This is because it is unlikely the Ombudsman would find fault by the Council.

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