Archive has 215 results
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Thanet District Council (19 008 880)
Statement Not upheld Homelessness 03-Feb-2020
Summary: Ms D complains the Council failed to assist with housing issues. The Ombudsman has not found any evidence of fault. He has completed the investigation and not upheld the complaint.
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London Borough of Croydon (19 012 936)
Statement Closed after initial enquiries Homelessness 03-Feb-2020
Summary: The Ombudsman does not have grounds to investigate this complaint that the Council unreasonably housed a family in private rented accommodation far from their support network. This is because the Council has offered to carry out a fresh review about the suitability of the accommodation.
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Westminster City Council (19 013 704)
Statement Closed after initial enquiries Homelessness 30-Jan-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about the suitability of her temporary accommodation. This is because the complaint is late and there is no reason Miss X could not have complained much sooner.
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Leicester City Council (18 017 489)
Statement Not upheld Homelessness 29-Jan-2020
Summary: Mr B complains about how the Council has dealt with his family’s housing situation. The Council has not rehoused them and as a result they live in overcrowded housing that is not suitable for his mother’s disability. There was no fault by the Council. It has properly assessed the housing needs, but no suitable properties have become available.
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South Gloucestershire Council (19 013 752)
Statement Closed after initial enquiries Homelessness 29-Jan-2020
Summary: Mr X complains that a decision by the Council in 2012 was incorrect. Mr X also complains that Mrs X will potentially be made homeless by the Council. The Ombudsman will not investigate Mr X’s complaint as there is no current injustice to address.
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Westminster City Council (18 019 387)
Statement Upheld Homelessness 27-Jan-2020
Summary: Mr X complains about the way the Council handled his housing applications and the delay in providing him a decision. Mr X says this caused him uncertainty as he continued to live in unsuitable accommodation. From the evidence provided, the Ombudsman finds fault with the Council and has made recommendations to remedy the injustice caused which the Council has agreed to.
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Southend-on-Sea City Council (18 015 267)
Statement Upheld Homelessness 22-Jan-2020
Summary: Ms X complains about the Council’s handling of her housing application. The Ombudsman finds fault with the Council for its handling of her homeless application. We also find fault with the Council for failing to consider the suitability of interim accommodation offered to Ms X. The Council has agreed to pay a financial payment.
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London Borough of Southwark (19 008 939)
Statement Closed after initial enquiries Homelessness 22-Jan-2020
Summary: Miss X complained about the Council’s handing of her housing applications. The Ombudsman will not investigate her complaint because she has accepted an offer of permanent accommodation. This has remedied any potential injustice to her.
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Westminster City Council (18 009 050)
Statement Upheld Homelessness 21-Jan-2020
Summary: There was delay by the Council in responding to an email from a resident threatened with homelessness. There is no evidence that this fault alone caused injustice. The Council offered temporary accommodation, details of a home finders scheme and then decided it had no main duty to provide accommodation. There was no fault in the Council’s response to a request for it to pay for a month’s travelcard for work related travel.
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London Borough of Ealing (19 011 247)
Statement Closed after initial enquiries Homelessness 16-Jan-2020
Summary: The Ombudsman will not investigate this complaint about the suitability of temporary accommodation. This is because it was reasonable to expect the complainant to use her appeal rights.